Relaytask

Relaytask is a Philippines-based outsourcing company that builds dedicated, office-based teams of virtual assistants, customer support agents and operations professionals for businesses overseas. Its team works from its own supervised office in Naga City, in the Bicol region of the Philippines.

Relaytask organizes its services into dedicated teams. Its virtual assistants provide executive and administrative support, including calendar and inbox management, travel and meeting coordination, document preparation, research and deck preparation, data entry and CRM updates. The company says hospitality is the virtual assistant specialization in which it has its deepest bench.

Its customer support teams handle email and ticket support, live chat, phone support and social media responses, working inside the helpdesk the client already uses and trained on the client’s product, policies and tone of voice. They also manage knowledge base content, escalations and reporting. White-label support under the client’s brand is part of this offering.

The administrative and back-office service covers recurring processing work such as bookkeeping and invoicing, data entry and validation, document management and filing, payroll processing support, vendor coordination and report generation, all done to the client’s formats and existing processes. The company also supports lead qualification and pipeline work, and its wider service list includes medical reception, answering services, real estate virtual assistance and social media management.

Relaytask describes its management layer as the core of its product. Each client has a named team that stays on the account rather than a rotating pool, an assigned account manager who oversees the engagement, a five-day onboarding setup before the team handles live work, and reporting at whatever cadence the client agrees. Team members are vetted, trained on the client’s tools and supervised in the company’s office, and the company emphasizes quality over volume.

Relaytask suits small and mid-sized businesses, including hospitality operators, agencies, SaaS companies and e-commerce brands, that want a consistent, managed offshore team rather than freelancers, from a single assistant to a full support department.

Relaytask’s main headquarters is located in:

PNR Rd, Tabuco, 4400, Naga, Camarines Sur, Philippines

Further, you may virtually reach out the company through the following contact information:

Website https://www.relaytask.com

LinkedIn https://www.linkedin.com/company/relaytask/

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