Otonomee

Otonomee is a customer management outsourcing company that delivers scalable, tech-driven, people-focused CX operations. Leveraging flexible, remote-first support solutions, we optimize customer interactions, while reducing costs and increasing efficiency. Our focus on remote work, automation, and data-driven insights makes us a next-generation outsourcing provider for modern digital brands.

Otonomee was founded in 2020, to provide a different offering to the traditional “bricks and mortar” BPO model. Otonomee presents a more tailored, bespoke service, that is not constrained by contact center capacity or hiring constraints based on geographical location. We offer a faster, more nimble, and responsive service for our clients. A service that can ramp up anywhere, in response to their market needs, flex and adapt to seasonal or product driven needs.

Otonomee is a B Corp since Sept 2023, we are creating greater societal impact across the globe by providing premium employment in communities and reducing our carbon footprint. In 4 years Otonomee has grown to 480 employees (23 nationalities), with people in Europe, US, Asia. Our Clients are Irish and US Tech & E-Commerce Customers servicing complex global market needs.

What Otonomee offers its clients

With over 20 years of experience supporting some of the world’s most iconic brands, we saw first-hand that the traditional customer experience outsourcing model was fundamentally flawed — for both employees and customers. The promise rarely matched the reality.
Conventional outsourcing relied heavily on centralized call centers in major cities. This meant employees had to structure their lives around long commutes, high living costs, and often even international relocation. This model restricted access to talent, drove high attrition, and reduced engagement.

The result? Constant turnover, repeated training cycles, inconsistent quality, and diminished value for customers.

By embracing a fully remote model, we deliver premium Customer Experience solutions with a flexible, high-quality, and entrepreneurial approach. We provide an alternative offering to traditional BPO’s, partnering with scaling businesses, and presenting a more tailored, bespoke service, that is not constrained by contact center capacity. We offer a faster, more nimble and responsive service for our clients.​ A service that can ramp up anywhere, in response to their market needs, and flex and adapt to their seasonal or product driven needs.

We believe that by leveraging a fully remote working model we can give team members the best of work-life integration, whereby they can support scaling businesses, from their own homes, without asking them to move cities, countries or continents. Through this model we aim to create a greater societal impact across the globe.

Otonomee company structure

Founded in 2020, Otonomee is one of the world’s first purpose built, remote first, outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions.

We design, build and operate outsourced people and technology solutions for growing businesses. Our solutions help customers protect their brand as they grow their customer base, move into new markets and find efficiencies to support their growth.

We leverage the benefits of a remote first model to attract talent from a wider talent pool and are achieving industry leading retention levels for our partners. Our services are available 24/7 in all European languages. We currently support partners operations in Ireland, the US, UK and across Europe.