Sirius Support

Sirius Support, founded in 2018, was created by industry veterans Craig Mills and Peter Fernandez. The name derives from the brightest star visible at night, signifying the company’s commitment to sourcing the most capable candidates for its clients.

Originally focused on specialized support services, Sirius Support expanded as clients sought the same agile, results-driven model in other areas. This evolution led to the creation of additional Sirius Group companies offering on-site proctoring and sales development solutions.

Across all ventures, the group maintains a consistent foundation of operational excellence, customer insight, and outcome-focused execution.

Sirius Support delivers scalable, cost-effective customer service through a per-ticket pricing model that ensures clients pay only for what they use.

With transparent reporting and a focus on outcomes, the company helps organizations transform support from a cost center into a measurable driver of satisfaction, retention, and ROI.

Its global capabilities include over a million tickets resolved annually, more than 20 years of expertise, operations across 20 countries, and multilingual teams in 12 languages, all contributing to consistent, high-quality support.

Sirius Support blends AI efficiency with human empathy to help organizations scale customer experience without losing personalization.

Its flexible, AI-enabled, human-powered model and performance-based pricing ensure clients pay only for real impact while retaining the emotional intelligence and problem-solving that AI alone can’t provide.

Sirius Support delivers scalable, high-quality support powered by flexible service options, expert talent, and pricing built around what your business truly needs:

• Customer Service – With a global team, Sirius Support adapts to any company’s location, ensuring unbeatable response times whenever customers need support.
• Technical Support – With 24/7 availability, they enable businesses to accelerate their progress. Companies gain a competitive edge by increasing operational efficiency by 45–65% while simultaneously reducing costs by 25–45%.
• Custom Solutions – Sirius Support takes the time to understand how each business operates and are ready to tailor solutions that align perfectly with specific requirements.
• On-Site Proctoring Services – Sirius Support combines smart technology with expert human oversight to deliver seamless, scalable, nationwide exam supervision.
• Sales Development Services – Their expert meeting-booking agents provide a cost-efficient way to rapidly fill calendars, helping organizations right-size their sales models without overextending internal resources.

Sirius Support’s pricing

Sirius Support offers a flexible monthly subscription model that allows customers to scale their services up or down based on current business needs and pay only for the support they use.

Pricing for Sirius Support’s services is not publicly listed, as costs vary depending on the specific services requested. However, businesses can request a free quote by submitting details about their requirements through the pricing form available on the company’s website.

Sirius Support rises above competitors by delivering service models built around precision, transparency, and reliability across both Sales Development and On-Site Proctoring.

Strategic Precision in Every Campaign

Sirius Support is defined by its data-driven targeting, ensuring outreach aligns directly with your growth priorities. Every campaign is continuously optimized through real-time Daily Performance Reports, creating a closed feedback loop that keeps execution sharp and measurable.

Integrated, Compliant, Multi-Channel Reach

Its AI + Human Outreach at Scale model blends expert SDRs with intelligent automation, enabling consistent, high-quality interactions across channels. Full CRM integration provides complete transparency, while GDPR-compliant practices ensure trustworthy, ethics-first outreach.

Reliability You Can Count On

Sirius Support stands out with a 100% Coverage Guarantee, solving one of the industry’s biggest pain points. Every proctor is experienced, fully trained, and background-checked, bringing professionalism and testing integrity to every assignment.

Scalable, Tech-Enabled Operations

Its nationwide network is supported by tech-enabled logistics, including tools like QR codes and biometric validation for fast, secure execution. Sirius can mobilize quickly making it ideal for both one-time events and long-term programs.

Craig Mills (Founder & CEO)

Craig Mills is an experienced Global Services leader with a proven track record in onshore and offshore service delivery, customer support, professional services, enterprise software, and strategic planning. He also provides oversight of customer projects, executive sponsorship, and escalation management.

Peter Fernandez (Co-founder & COO)

Peter Fernandez is a strategic leader whose expertise spans cross-functional sectors, having managed multi-disciplinary teams across 22 countries. He specializes in customer experience improvement and management, situational awareness and control, and maintains a strong focus on customer service.

Sirius Support highlights client and employee testimonials on its website, offering insightful perspectives on their experiences with the company. Here are a few standout stories:

“Sirius Support helped us scale to handle 15,000 monthly support tickets efficiently, with agents who deliver consistently solid performance. The Sirius team are deeply experienced and highly responsive in bringing that experience to bear on us as a customer—which is helpful as we advance our operations for the future.” – Gwyn K., VP Customer Success

“Sirius allows me to harness and utilizes my skills to the max to helping the company to run better and more efficient ” – Daniel L., Head of IT

“Working at Sirius Support allows me more time for my family, especially considering the traffic in Manila.” – Bon-Bon S., Customer Service Advocate & Quality Analyst

Sirius Support’s main headquarters is located in:

85 Great Portland Street, First Floor, W1W 7LT, London

Further, you may virtually reach out the company through the following contact information:

Website https://www.sirius-support.com

LinkedIn https://www.linkedin.com/company/siriussupport/

Facebook https://facebook.com/getsirius

In addition, you may email them at goremote@sirius-support.com or call 44-78562-40924.

https://sirius-support.breezy.hr/

https://www.crunchbase.com/organization/sirius-support