SOFTBUILDS

At SOFTBUILDS, we specialize in delivering agile, high-performance inbound call center solutions for global clients. From Tier 1 technical support and customer care to appointment scheduling and helpdesk services, we ensure every customer interaction is handled with empathy, precision, and speed. Based in Islamabad, Pakistan, and backed by a skilled team and robust infrastructure, we serve clients across North America, the UK, and the Middle East.

What SOFTBUILDS offers its clients

SOFTBUILDS is your trusted partner for scalable, quality-driven inbound contact center services. We blend human empathy with smart tech to deliver seamless customer support, 24/6. Whether you're a startup or enterprise, we offer multilingual capabilities, real-time analytics, and a flexible workforce to grow with your business — all without the overhead.

How SOFTBUILDS outshines the competition

While many BPOs compete on price alone, SOFTBUILDS competes on consistency, quality, and transparency. We provide:

Live dashboard access to monitor real-time performance

Dedicated project managers for every client

Customized training modules aligned with your brand voice

Nimble scaling — we can double your seat count in 48–72 hours

99.9% uptime with cloud-based, secure infrastructure

What sets us apart is not just what we do, but how we care — about your customers, your KPIs, and your growth.

SOFTBUILDS company structure

Private Limited

Sample highlight service offering of SOFTBUILDS

✅ Inbound CSR Seat Leasing for $599/month
Includes:

Full-time English-speaking agent

40 hours/week

Call monitoring + QA reports

CRM integration

No setup fee for 3+ month contracts