Touch Support

Touch Support is a US-based outsourcing company helping businesses scale operations without growing overhead. Since 2003, we’ve built embedded support teams in Customer Experience (CX), IT, and Finance & Accounting, operating as a seamless extension of your business, not a distant vendor.

With 24/7 multilingual agents, industry-specific SOPs, and integration into your platforms (Zendesk, QuickBooks, Xero, Intercom, etc.), we go live in under a week and drive results from day one.

What Touch Support offers its clients

At Touch Support, we don’t just offer outsourcing — we embed with your business. Our agents, techs, and finance pros operate inside your workflows, systems, and communication channels, acting like an extension of your in-house team.

We specialize in:
• Customer Support (CX): email, chat, voice, multilingual, SLA-driven
• IT Support & System Admin: helpdesk, monitoring, patching, 24/7 coverage
• Finance & Accounting: AP/AR, reporting, reconciliation, back-office automation

We serve growing companies across SaaS, e-commerce, healthcare, and managed services — helping them reduce costs while improving service quality.

How Touch Support outshines the competition

• Faster Launch: We onboard and launch most clients within a week, not months.
• Embedded Agents: Our teams operate inside your tools, processes, and tone of voice — not siloed ticketing systems.
• Multilingual, 24/7, Multichannel: True global coverage with local execution.
• Transparency: Live metrics, QA dashboards, and weekly syncs ensure you stay in control.
• Cross-Function Capability: Scale your CX, IT, and Finance all under one provider.

Sample highlight service offering of Touch Support

Done-for-You CX or IT Support Teams Starting at $1,995/month
Includes up to 2 dedicated agents with full onboarding, KPI alignment, and 24/7 availability.