Expedock

Expedock is an AI-powered automation service dedicated to revolutionizing the global supply chain. Their core mission is to eliminate the time and complexity of connecting and reconciling disparate data sources. 

By building a single source of truth, Expedock aims to unlock comprehensive supply chain visibility. 

Expedock envisions empowering the logistics industry. This means shifting focus from inefficient data reconciliation to impactful partnerships and strategic decisions, ultimately driving growth and value.

Expedock offers a Digital BPO 2.0 solution, emphasizing fully managed staffing solutions powered by AI to drive operational efficiency. Their approach involves outsourcing complex tasks that still require human expertise, while providing full visibility into productivity through advanced analytics.

Expedock outsources a broad spectrum of roles across operations, finance, sales, and customer service.

Expedock offers the following: 

Document automation & AI‑powered data entry

• Expedock automates freight documentation workflows—including commercial invoices, packing lists, and statements—with guaranteed 99.97% accuracy. 
• Supports 100% automation coverage across typical freight forwarder use cases, from FCL/LCL to air, import/export, and consol creation/amendment—eliminating manual data reconciliation.

Freight BI & visibility tools

• Expedock offers real-time shipment visibility dashboards—with status tracking, ETD/ETA updates, and document sharing—designed to improve customer retention and operational insight at a lower cost than competitors.
• The BI layer visualizes KPIs like revenue, margin per shipment, operator activity, and costs using data integrated from TMS and accounting streams. 

End-to-end workflow integration

• Expedock works with your existing Transport‑Management Systems (e.g., CargoWise, Magaya, Descartes, Shipthis), allowing clients to simply forward shipping documentation via email or dedicated inboxes. Their AI maps, reconciles, and posts data automatically to your TMS.
• Their “human-in-the-loop” model ensures high accuracy from Day 1, where Expedock trains and audits the AI—no onboarding burden on your team.

Custom AI agents & emerging tools

• Their Freya AI Agent automates freight‑specific coordination such as email classification, PO tracking, rate requests, quote generation, track-and-trace updates, HS code recommendations, and operator routing—all trained on millions of documents and rules.

Expedock’s pricing

For those interested in Expedock’s pricing plans, you may reach out directly to the company to speak with a consultant. 

Expedock goes beyond traditional freight automation and BPO by offering an AI-powered, end-to-end operations platform purpose-built for logistics.

1. Freight-specific AI with Human-in-the-Loop accuracy

Expedock delivers 99.97% data accuracy using proprietary AI trained on freight documents, backed by human QA from day one.

2. End-to-end visibility and control

Its real-time dashboards for operations and finance offer immediate insight into shipment status, margins, and team performance—unlike fragmented tools from competitors.

3. AI-enhanced Digital BPO

Expedock’s integrated Digital BPO handles document processing, billing, and reconciliation faster and more accurately than legacy outsourcing models.

4. Transparent pricing and ROI

No per-document fees or hidden costs—just predictable pricing that delivers clear savings and scalable efficiency.

5. Superior container visibility tools

Expedock’s branded, customer-facing visibility platform offers ETD/ETA tracking, milestone updates, and document links—all in one place.

Expedock helps logistics providers scale smarter, faster, and more profitably.

King Alandy Dy (Chief Executive Officer)

King Alandy Dy is an AI Researcher with a background rooted in a family of shippers. He has served as an ML (NLP) Engineer at Shopee, recognized as the number one e-commerce platform in Southeast Asia. Dy’s expertise is further solidified by his educational background in Computer Science and Product Design from Stanford University.

Jeff Tan (Chief Operations Officer)

Jeff Tan has a broad experience in managing operations, primarily for companies in the field of empowering back-office solutions with automation and artificial intelligence. 

Jig Young (Chief Product Officer)
Jig Young is an accomplished product manager, entrepreneur, and angel investor with a strong focus on driving business growth. He excels at customer engagement and problem-solving, strategically prioritizing who to serve and what to build.

Expedock has worked with numerous clients, collecting their customer stories and testimonials of its service. You may sign up to read those stories on their website here. 

Here are some quick reviews: 

“As an accounting team, it used to take 3 days to reconcile a monthly statement from our Pier Pass Vendor or Forwarding Agent against what’s been posted in the system. Then, Expedock came in and automated reconciliation for both Shipment and Brokerage Files.” – Josephine Basit, Head of Accounting, ClearFreight Los Angles

“Some of our freight operators cry from the amount of data entry and rote work, and now they cry from joy when they see Expedock process a 38-page commercial invoice at 99.97% accuracy.” – Pam Berry, VP Import Operations, Mallory

“After 2 years with Expedock, our business has grown significantly because we could re-invest all of our savings from data entry into sales and customer service.” – Alessandra Fremura, Owner, Fremura

“Expedock has been a game changer for us. They got us setup and onboarded in less than a month. We tried out other outside solutions but none of them could deliver the same accuracy and speed that Expedock provided.” – Hassan Thompson, Finance Manager, Wayfair

Expedock’s main headquarters is located in:

1160 Battery Street, East Suite 100, 9411, San Francisco, California

Further, you may virtually reach out the company through the following contact information:

Website https://www.expedock.com/

LinkedIn https://www.linkedin.com/company/expedock

Facebook https://www.facebook.com/Expedock/

In addition, you may email them at [email protected] or call 0917 885 5007.