Virtualist Call Center Services

Virtualist Call Center Services is a registered call centre company based in San Jose, Occidental Mindoro, in the Philippines. It provides office-based agents and teams to start-ups and small and medium-sized businesses, with a particular focus on helping young companies build their customer support teams from scratch.

According to the company, Virtualist was established in 2016 and grew from a single agent to more than 200 employees within two years. It was founded by a woman who began her own career as an agent at major BPO companies including Convergys, Teleperformance and HSBC, and later held roles as trainer, department manager, vice president for operations and chief operations officer for a financial institution based in Irvine, California. Under her leadership the company says it doubled in size to more than 300 employees and moved into a larger office.

Virtualist offers a broad range of roles. These include virtual assistants, customer service agents, technical support agents, dispatchers, content moderators, quality assurance representatives, web surveillance agents, bill negotiators, billing and collections agents, email and chat support, data entry staff and appointment setters.

All agents work 40 to 48 hours per week in whichever time zone the client requires, and the company can run operations 24 hours a day, seven days a week. Each agent works exclusively for a single client; Virtualist does not share agents across accounts, which it says protects performance quality.

The company contrasts its office-based model with hiring freelancers. Day-to-day work is managed through a monitoring and tracking system and overseen by its own operations managers, who train, equip and motivate agents and take charge of team results. Virtualist describes its aim as showcasing Filipino service quality and professionalism while creating career opportunities for local workers, and its founder emphasises fair treatment, training and a positive work environment.

Virtualist suits start-ups and small and medium-sized businesses, particularly in the US, that want dedicated, supervised Philippine-based agents for customer service, support, collections or administrative work without building their own offshore operation.

Virtualist Call Center Services’ main headquarters is located in:

Arvee Square Building 2nd floor Rizal Street Bgy 6, 5100, San Jose, Occidental Mindoro, Philippines

Further, you may virtually reach out the company through the following contact information:

Website https://thevirtualists.com

LinkedIn https://www.linkedin.com/company/virtualist-call-center-services/

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