Jon Kaplan, President and CEO of TeleDevelopment, and also co-founder of werk.ph rejoins Derek for another insightful discussion about the future prospect of the BPO industry. Jon considers himself as one of the pillars of the BPO industry with his more than 25 years of experience working with big industry players.
According to Jon, big companies don’t start out big. SMEs with the right vision, the right talent, right management team, and support services have potential growth opportunities. The US market has about 3.3 million people employed in the BPO space while the Philippines has 1.3 million in a short period of time. This number is expected to grow in the years ahead.
TDS Global Solutions
TDS Global Solutions (formerly TeleDevelopment Services Inc.) began operations 28 years ago as a global IT-BPM and contact center support services company. TDS assists its clients to plan, manage, and succeed in achieving their global growth objectives since 1991. Now, TDS serves global clients and various industries, including finance, healthcare information management, retail and manufacturing, airline and hospitality, even governments and academe.