What is a chat support virtual assistant?
Everyone and everything is online, and businesses have no choice but to step up their online game to lure and retain customers. Businesses hire chat support virtual assistants as an inexpensive yet effective way to make sure that their customers are being well taken care of.
Chat support VAs provide guidance and answers to various customer queries through chat. They answer in a way that is in line with the company’s standard procedures. However, they’re not only responsible for chat customer support, they also communicate with leads, do email support, and market/competitor research.
Customer support VA vs. Chat support VA
Both virtual assistants are in charge of taking care of customers’ needs, handling complaints, answering questions, and resolving problems. The main difference between the two is that customer support VAs usually perform their services via the phone, while chat support VAs perform their services through chats, either via social media or the company’s website.
A customer support VA offers “voice” customer service, while chat support VAs offer “non-voice” customer service.