What is Chat Support?
Chat support is the real-time communication between a customer and customer support provider, most likely through instant messaging. These conversations are usually done via the pop-up dialogues embedded on the company’s website. Customers can type questions or clarifications on the pop-up dialog box, and the customer support provider (it could be a person or a bot) can quickly reply to them in the same window.
Chat support is a convenient and cost-effective way to make sure your customers are getting the help they need.
Benefits of using live chat support
There are so many benefits to integrating live chat support on your company’s website. Here are some of its advantages:
- Improved quality of customer service
- Faster problem resolution
- Expanded reach
- Reduced expenses
- Personalized brand
- Increased customer satisfaction
- Boost in agent productivity