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Chat Support

Definition

What is Chat Support?

Chat support is the real-time communication between a customer and customer support provider, most likely through instant messaging. These conversations are usually done via the pop-up dialogues embedded on the company’s website. Customers can type questions or clarifications on the pop-up dialog box, and the customer support provider (it could be a person or a bot) can quickly reply to them in the same window.

Chat support is a convenient and cost-effective way to make sure your customers are getting the help they need.

Benefits of using live chat support

There are so many benefits to integrating live chat support on your company’s website. Here are some of its advantages:

  • Improved quality of customer service
  • Faster problem resolution
  • Expanded reach
  • Reduced expenses
  • Personalized brand
  • Increased customer satisfaction
  • Boost in agent productivity

 

What is Chat Support
What is Chat Support?

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.