DRSI is a five-star call center. It is a Business Process Outsourcing (BPO) services provider in Puerto Rico. The firm has been in existence since 1990. It has steadily risen to the top of the list in the industry.

The leading BPO company focuses on delivering results through optimized customer services. They work behind the curtains to ease business processes for all their clients. The company’s main driving force is the value it adds and the quality of service it provides.

Through the undeniable experience gathered over the years in the industry, DRSI has evolved. The evolution is noticeable in its service delivery gaining more value.

Beginning in 1985 as Direct ReponSource, the firm has also expanded its operations to the Hispanic community. The current company size is 51 to 200 employees.

The firm establishes its customer-centric approach in the training and specialization of its workforce. The company uses up-to-date technology to provide optimized BPO solutions. DRSI, in being accessible, attends to many customer engagement channels. These include social media, webchat, live chat, email, voice, and so on.

DRSI is a company that is entirely devoted to ensuring quality services are produced and expected results are obtained. They have a control department that ensures that everything transactional is of top-notch quality.

DRSI is a unique outsourcing provider. They curate their services especially as included on their website, and they include:

• Virtual receptionists who are active twenty-four hours a day and all through the week
• Live or virtual chat that has somebody on the other end to answer anytime you need
• Answering services to make the best first impression on your customers
• Inbound and outbound programs
• Customer satisfaction surveys
• Web application
• Email management, especially direct mailing
• Business-to-consumer programs

DRSI’s pricing

DRSI’s pricing will always depend on the clients’ requirements and the business size. The company will consult with you to ensure you take the best option for your business. The firm offers flexibility in its pricing that encourages business growth.

The firm is in a healthy competition that aims to push the company to the top of the ladder. The company mixes unprecedented experience. The dedication to detail of every staff of the company is worthy of note. 

The workforce is trained to empathize with customers to make the best decision for their business. Above all, satisfactory customer experience is the goal of the company.

In addition, DRSI has an intensive recruitment process. They train their onboarding members on a high level of professional development to deliver top-notch results. They presently have 500 positions with growth space to accommodate up to 1,100 posts.

Heiko Fass (CEO)

Heiko has been CEO of the DRSI Call Center for over five years. He is an experienced entrepreneur and financier. He has a track record of creating solutions for complicated and fast-moving live scenarios.

Heiko has an experiential background in corporate, finance, investment banking, and the United States Securities Law.

DRSI is no doubt one of a kind BPO provider. They have tentacles in the Hispanic markets and Puerto Rico to take care of a broader range of clients. We currently do not have any reviews for DRSI. We would suggest a comparison of the firm to other similar BPO providers in the United States.

DRSI Call Center’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

Website https://

LinkedIn https://www.linkedin.com/company/drsi-call-center-llc

Facebook N/A

In addition, you may email them at info@drsi.pr or call 1-866-476-1515.