Mplus is an Experience Intelligence Provider. We bring AI and human expertise together into one system, built on more than 25 years of experience in customer experience. Our clients include well known names across telecom, finance, tech, energy, logistics, and consumer goods, in Europe and beyond.

We work across 19+ countries, with a team of more than 15,000 people. Together, we deliver care, sales, support, and retention that show up in real business results, not just activity.

Beyond Croatia, we operate in Bosnia and Herzegovina, Czech Republic, Georgia, Germany, Hungary, Kazakhstan, Kosovo, Namibia, Mauritius, Poland, Romania, Serbia, Slovakia, Slovenia, Spain, South Africa, Turkey, the UK, and the US.

Our in-house technology, powered by Graia, sits inside everything we build. It turns each customer interaction into a signal, and each signal into action, so results keep getting better over time.

Mplus Group company structure

Mplus is a leader in Experience Intelligence. It operates as part of the BOSQAR INVEST group, serving as its Tech vertical.