VA Platinum

VAP (VA Platinum) helps Australian business owners scale by providing efficient, secure, and cost-effective offshore staffing solutions from the Philippines. VAP is ideal for companies that need specialised support, want to expand capacity, or require staffing expertise that may not be accessible locally or within budget constraints.

With a co-managed support model, VAP provides structure, training, compliance oversight, and a long-term partnership approach — ensuring clients gain not just a team member, but a fully supported operational extension of their business.

VAP is recognised as an employer of choice in the Philippines, offering a professional workplace environment grounded in strong values, security, and employee development.

Our offices are located in two major business districts — Cebu IT Park and Davao City — areas known for modern infrastructure, reliable technology, and access to a highly educated workforce. Cebu’s thriving business community, supported by lower operational costs compared to Metro Manila, makes it an ideal hub for offshore staffing and business process operations.

Through modern facilities, structured management, and industry-specific coaching, VAP enables clients to build high-performing offshore teams that integrate seamlessly into their workflows.

VAP provides offshore staff across a broad range of business functions, with deep expertise in financial services. Our highly skilled workforce supports Australian SMEs through roles such as:

• Core Specialisations
  • Financial Planning Support
  • Mortgage Broking Support
  • Lending & Credit Processing
  • Accounting & Bookkeeping
  • Client Services & Administration

• Additional Service Areas
  • Digital & Content Marketing
  • Customer Service
  • Sales Support & Lead Management
  • HR, Compliance, and Recruitment Support
  • IT, Startups, and Systems Administration

Most team members come with relevant industry experience and are further trained through VAP’s structured onboarding, compliance frameworks, and continuous development programs. This ensures clients gain capable, long-term staff who can meaningfully contribute to operations.

VA Platinum’s pricing

VAP offers transparent, easy-to-understand pricing designed to help businesses make clear cost comparisons. Clients typically save up to 70% compared to hiring an equivalent in-house role.

VAP outperforms competitors through its strong commitment to employee satisfaction, client success, and operational excellence. This is supported by:

Proprietary 5-Step Methodology

A proven framework that ensures secure data handling, structured onboarding, and seamless integration into client systems.

Gold Standard Recruitment & 6-Step Hiring Process

A meticulous approach to recruitment that focuses on skills, culture fit, professionalism, and long-term career growth — leading to lower turnover and higher performance.

Exceptional Support Infrastructure

Dedicated Client Success Managers, Team Leaders, and training programs that ensure every offshore staff member is supported, monitored, and constantly developing.

Consistent Results

Clients across financial services and other industries report significant improvements in turnaround times, service quality, and business growth after partnering with VAP.

Brian Jones (Founder and CEO)

Brian leads VAP’s strategic direction and champions its mission to uplift Filipino families through stable employment.

He has been recognised for leadership excellence and ensures the company aligns with global sustainability standards, focusing on improving the quality of life for staff and their families.

David Low (CCO)

David oversees VAP’s commercial strategy, ensuring the business remains competitive, scalable and aligned with the evolving needs of financial services and professional sectors.

He leads growth initiatives, strengthens key partnerships, and guides the development of service offerings and pricing structures that support long-term client value and organisational sustainability.

Kat Araneta (Philippine Lead)

Kat leads VAP’s Philippine operations, bringing over 20 years of experience in operations, outsourcing, and client service delivery.

She oversees overall operations across all locations, ensuring seamless staff support, effective training initiatives, and consistent, high-quality service delivery to VAP’s clients.

Her leadership drives high performance, strengthens organisational culture, and upholds operational standards across all Philippine-based teams.

With more than 380 active clients, VAP continues to receive strong endorsements from SMEs and financial services firms across Australia.

Feedback highlights:

• A positive workplace culture that directly contributes to staff loyalty and performance
• A smooth and structured onboarding process
• Experienced team members who quickly adapt to client workflows
• Noticeable improvements in efficiency, turnaround times, and business capacity

Clients consistently describe VAP as a trusted growth partner, not just an outsourcing provider.

VA Platinum’s main headquarters is located in:

Level 3, 55 Collins St, Melbourne, Victoria VIC 3000

Further, you may virtually reach out the company through the following contact information:

Website https://www.vaplatinum.com.au

LinkedIn https://www.linkedin.com/company/va-platinum

Facebook https://www.facebook.com/VAPlatinum/

In addition, you may email them at service@vaplatinum.com.au or call 1300 128 740.