UpraiseCX Global, which operates under the Upraise Global brand, is a business process outsourcing and global business services company headquartered in Westlands, Nairobi, Kenya. Founded in 2024, it builds dedicated outsourced teams in Kenya for companies in the United States, the United Kingdom, the United Arab Emirates and Australia. The company describes itself as a global digital workforce provider built by operators.
Its services are organized into six pillars. Customer experience covers omnichannel support, sales and retention teams across voice, chat, email and social channels, with round-the-clock coverage available. Technical operations include Tier 1 to 3 technical support, network operations center (NOC) monitoring and back-office engineering work. Managed virtual teams provide dedicated remote professionals who are recruited, managed and developed by Upraise and work as an extension of the client’s staff.
The company also runs an AI data operations practice for AI labs and machine learning teams. Work includes image, video, text and audio annotation with multi-layer quality assurance, custom dataset collection, RLHF and preference ranking, model evaluation and red-teaming, LLM prompt and response writing, content moderation, geospatial and LiDAR labeling, speech data, search relevance rating and multilingual and African-language data. The company says it has active engagements with AI companies in the United States.
Two further pillars are cybersecurity support, covering security operations monitoring and compliance, and an Employer of Record service that lets foreign companies hire in Kenya without setting up a local entity, with Upraise handling contracts, payroll, benefits and compliance.
Clients can engage through staff augmentation as a low-risk pilot, fixed-scope projects, monthly retainers or fully managed services, which the company presents as its primary model. It quotes a ramp time of two to four weeks to pilot. According to its website, its leadership has run delivery operations of up to 6,500 FTEs across Africa, Asia, the US and the UK, and the company cites 3,500 FTEs managed at peak. Founder and CEO Harry Rotich leads the business.
Upraise suits companies looking for an English-speaking delivery base in a time zone that overlaps with the US, Europe and the Gulf, particularly those that need customer support, technical operations or human-in-the-loop AI data work under a managed service agreement.
