Tellida

We are a boutique outsourcing company based in Colombo, Sri Lanka, specialising in Legal Process Outsourcing (LPO) and Finance & Accounting Outsourcing (FAO) for UK law firms and professional services. Our comprehensive solutions cover the entire conveyancing journey—from client care packs through to post-completion processing—as well as a wide range of finance functions including bookkeeping, payroll, invoicing, and reconciliations. Additionally, we provide tailored reception, IT, and administrative support to help law firms and businesses operate smoothly. Operating across two shifts aligned with UK hours, we ensure timely, seamless service delivery that keeps your firm moving forward.

What Tellida offers its clients

Tellida combines deep expertise in both legal and finance outsourcing with technology-enabled workflows and flexible staffing. We operate two shifts to mirror UK business hours, ensuring your conveyancing and finance tasks are completed and ready when your day begins. Our teams, trained by solicitors and finance professionals, deliver expert, confidential, and compliant support. From managing complex legal files to processing payroll or handling client communications, we work as a seamless extension of your practice, providing proactive communication and tailored solutions to fit your unique requirements.

How Tellida outshines the competition

Our client-centric approach sets us apart. Unlike many providers focused on a single area, Tellida offers a one-stop outsourcing solution covering legal, finance, and administrative support. We provide personalised service with direct leadership access, adapting quickly to your evolving needs. Our commitment to quality, data security, and regulatory compliance ensures your firm benefits from reliable, scalable support designed to grow alongside your business. At Tellida, partnership means we’re invested in your success, not just completing tasks.

Tellida company structure

Tellida is a privately owned and founder-led Business Process Outsourcing (BPO) company headquartered in Sri Lanka, focused on delivering exceptional services to UK-based businesses in the legal, financial, and professional sectors.

Our leadership team combines deep expertise in legal operations, outsourcing strategy, and digital transformation — enabling us to be agile, trustworthy, and client-focused.

What We Do 🚀
Tellida offers a comprehensive suite of specialised outsourcing services across five key areas:

🔹 LPO – Legal Process Outsourcing ⚖️
Supporting UK law firms with solicitor-trained teams in:

🟢 Residential Conveyancing (Sales, Purchases, Remortgages, Transfers) 🏡
🟢 Title Checking & Enquiry Handling 🔍
🟢 Client Onboarding & Communication 📞
🟢 Drafting Reports on Title, Pre- & Post-Completion Processing 📝
🟢 SDLT Submissions & Land Registry Lodgments 📑
🟢 Scalable support fully compliant with UK SRA standards ✅

🔹 FAO – Finance & Accounting Outsourcing 💼
Offering tailored finance support:

🔵 Bookkeeping, Invoicing & Bank Reconciliations 💰
🔵 Accounts Payable/Receivable & Credit Control 💳
🔵 Payroll Processing & Compliance Reporting 🧾
🔵 Legal Cashiering Services for UK Law Firms 💼

🔹 Contact Centre & Client Services 📞
Your frontline team for client engagement:

🔷 Inbound & Outbound Calls (Legal, Property, Financial) 📲
🔷 Lead Generation & Follow-Up 🎯
🔷 Appointment Setting, Intake Support & Call Overflow Handling 📅
🔷 CRM Updates, Messaging & Live Chat 💬

🔹 Remortgage Process Management 🏦
Providing end-to-end remortgage support:

🟠 Redemption Statement Collection & Lender Communication 🏢
🟠 Title Review & Client Onboarding 📋
🟠 Preparing Mortgage Reports & Certificates of Title 📄
🟠 Completion Coordination & Post-Completion Tasks ✅

🔹 Tech-Enabled Operations 💻
Seamlessly integrating technology for smooth workflows:

🟣 Experience with UK legal CMS (Osprey, Leap, Clio, Proclaim, etc.) 📂
🟣 Automation of Workflows & Templates 🤖
🟣 e-Signature Platforms, Document Management & Audit Trails ✍️
🟣 Custom Dashboards & Reporting for Performance & Compliance 📊
🟣 Secure Data Handling & Access Protocols 🔒

Where We Operate 🌍
🔹 Primary Fulfillment Location: Sri Lanka 🇱🇰
🔹 Client Engagement & Coordination: United Kingdom 🇬🇧
🔹 Team Structure: Dedicated pods, full-time or part-time, trained in UK-specific processes 👥

Why Tellida 💡
⭐ Personalised service with direct leadership access
⭐ Affordable, high-quality staffing with fast turnaround
⭐ Flexibility to scale as your needs evolve
⭐ Deep domain expertise in legal, finance, and operations
⭐ Technology & compliance embedded at every stage

Sample highlight service offering of Tellida

We offer bespoke outsourcing packages tailored to your firm’s specific needs, combining legal and finance support for maximum operational efficiency. To build confidence in our partnership, we provide a 2-week free pilot run on conveyancing work or finance functions like bookkeeping and payroll. Our competitive pricing includes BPO seat leasing starting at £1600per month, allowing you to scale your team affordably without the hassle of recruitment or training.