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Teledirect Group

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About

Our Story:

TDCX was founded in 1995 to provide outsourcing services to diverse industries. It was a bold step as being early to the market meant more walls to tear down but challenges taught us about perseverance and keeping our eyes on the vision. Our drive and team dynamism has led to growth in 11 strategic locations, with more than 10,000 talents, attributed to the trust high-growth brands place in us. TDCX is recognised as an enabler of the digital economy and we remain curious, inventive, and resourceful to continuously create value through customer experience.

Our Culture:

We put our people first to ensure an excellent customer experience. At TDCX, we are guided by core values of courage, initiative, teamwork, trust and innovation. In that spirit, we built a positive culture for everyone to expand their potential. We want our people to experience life through work thus our campuses are designed to accommodate ‘play’ while regular employee engagement programmes bring ‘work-life balance’ to reality.

What Teledirect Group offers its clients

360° Customer Experience Solutions
Customer experience lifecycle is our speciality. We make hay while the sun shines at our 24/7 customer engagement hubs, working with some of the world’s most valuable and exciting brands.

How Teledirect Group outshines the competition

Strategies to Drive Business Excellence
We've developed programmes that are inter-linked yet functions independently, giving clients the freedom of customisation to gain more returns.
Scale Faster: Set up teams efficiently to meet business demands. We innovate the hiring system by going digital to engage talents on a global scale while AI mechanisms work to refine best match talents.
Perform Better: Consistent performance is key to business sustainability. We combine digital tools for productivity and encourage employees' career trajectory through learning and coaching for better outcomes.
Go Further: New market opportunities are waiting. We set up TDCX campuses in strategic locations to meet business' demand and work with clients to set up offices on-site or work-from-home.s in Strategic Locations To Meet Business Demands.

Teledirect Group company structure

TDCX is a 100% privately-owned BPO company headquartered in Singapore. Apart from the Philippines, we also have a presence in Malaysia, Thailand, Hong Kong, China, Japan, Spain, Colombia, India and Romania.

Sample highlight service offering of Teledirect Group

TDCX has been serving large companies in the financial, IT, technology, e-commerce, airline, luxury, and hospitality sectors. We specialize in generating high sales growth, improving call center performance and profit generating customer service.

Headquarters

-

Public or Private

Private

Seats or staff

10,001+

Revenue

$25 to $50 million (USD)

Industries

-

Highlights

Alexa ranking

12,843,499

Domain Authority

15

Site traffic

-

OA ranking

-

Glassdoor rating

3.6

CrunchBase ranking

-

Details

Executive

Laurent Junique , CEO

Year Founded

1995

Countries of Fulfillment

-

Sectors

-

Contact information

02 862 9500

https://www.teledirectgroup.com

Social media

About Teledirect Group: Review and comparison

TDCX is a global business outsourcing provider and trusted digital economy enabler with a strong presence in East Asia, Europe, and the Americas. Considered a boutique among firms, TDCX is the go-to for high-growth brands.

Founded in 1995, TDCX has serviced a wide range of diverse and thriving clientele across industries like digital advertising, e-Commerce, food services, consumer electronics, and more. Feel free to read over their case studies in offering top-class support for a variety of brands.

With decades of experience in servicing technology needs, TDCX has grown to have innovative and multilingual locations in Kuala Lumpur, Hong Kong, Yokohama, Hyderabad, and more.

Teledirect Group Outsourcing

As an award-winning BPO company in Asia, TDCX is proud to offer incredible services to brand partners that can benefit and appreciate the quality of accelerated sales, more efficient recruiting, and other support. Most recently, TDCX was recognized by Clutch as the top Singaporean business-to-business company in 2021.

Teledirect Group’s BPO services and pricings

TDCX is the powerhouse Asian BPO at providing 360-degree customer experience solutions. They can work to service a whole host of needs based on your business, such as: 

  • Solutions for adapting to working from home
  • Comprehensive customer service
  • Digital community content moderation
  • E-commerce growth management and support
  • Fast and efficient tech support
  • Revenue generation

The support TDCX can offer doesn’t stop there. You can expect innovation and insight at every step of your journey with TDCX as you grow bigger and bigger.

TDCX’s pricing

TDCX’s pricing will depend on the requirements and needs of each client. However, they will always have a contact form for getting in touch with them. They are also public regarding investor opportunities and incentives.

How Teledirect Group outshines its competition

TDCX has a large focus on providing quality support for some of the best-known digital tech brands at high levels of performance. Their BPO services include:

The main mission of TDCX is to be the first and last word of BPO services in Asia, as well as across the globe, thanks to their multitude of locations and multilingual staff.

Key executives

Laurent Junique (CEO/Founder/Talent Hunter)

Laurent Junique is the founder and chief executive officer of TDCX. He continues to manage the company as well as provide routes for more talented individuals to contribute to TDCX’s success.

You can read a recent interview with Nikkei Asia where he projects more growth in TDCX’s future.

Teledirect Group reviews and comparisons

TDCX is a highly accredited BPO boutique organization with “over 270 local, regional and international industry awards and recognitions for our customer experience solutions, HR, recruitment, and work culture.”

Teledirect Group’s contact information

Teledirect Group’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 02 862 9500.

References

https://www.glassdoor.com/Overview/Working-at-Teledirect-Telecommerce-EI_IE927588.11,34.htm

https://www.crunchbase.com/organization/tdcxgroup

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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