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SureCall

About

SureCall is a 24.7.365 outsourced multimedia contact center that is set apart by state of the art technology, flexible architecture, and streamlined programs. We are leaders in the industry and have received several awards and recognition for our service excellence. We are much more than just a contact center we truly are a specialized assistance center that is not only a vendor but a business partner. We are also known for the robust and scalable options we provide to our clients. Often organizations rely on our expertise to address all the aspects of setting up a complete solution- because we have worked with thousands of applications, we are confident in knowing that we build solutions that work for our clients.
We maintain the highest level of integrity, quality, and ethics in business services, and have been utilized by every level of a consumer from an individual, to large corporations and government entities. SureCall works with a wide selection of partner products and platforms to create the most effective solutions for you, our client. SureCall’s mission is to ‘delight our customers, give back to the community and take care of each other’​. We believe in the power of people!

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

9,261,184

Domain Authority

19

Site traffic

29

OA ranking

-

Glassdoor rating

4.2

CrunchBase ranking

-

Details

Executive

Almas Soleiman, CEO

Year Founded

1979

Countries of Fulfillment

-

Sectors

-

Contact information

18773100088

https://surecallcc.com/

Social media

About SureCall: Review and comparison

SureCall is an industry leader in telecommunications and customer support solutions, including inbound and outbound support across multiple channels and a variety of business process outsourcing (BPO) services such as fulfillment, direct mail, invoicing, and rebate processing.

Initially founded in 1982, they’re one of the most well-established BPO companies globally, with a long history of success serving businesses of all sizes and types. Plus, they’re committed to giving back to local communities through their GoodCall and SureCall charities.

Headquartered in Calgary, Alberta, Canada, SureCall has expanded into Denver, Colorado. They currently employ between 51 and 200 people, providing a wide range of telecommunication services to world-renowned organizations and companies like NASA, Chrysler, Marriott, and HP.

SureCall Outsourcing

SureCall provides a vast range of customer communication services, combining cutting-edge tech, forward-thinking business practices, and over 35 years of experience in outsourced customer service. They connect with customers using all major engagement channels, including voice, email, instant messages, web chat, and social media.

The company regularly ranks on Inc. Magazine’s list of the 500 fastest-growing companies in America. They earned a spot on the list for four consecutive years, from 2016 through 2019.

SureCall’s BPO services and pricings

They provide a wealth of omnichannel solutions for customer care, including the following services:

  • VoIP person-to-person communication
  • Conversational AI to help reduce wait times and route queries
  • Translation services
  • Data tracking for multiple metrics at each customer touchpoint
  • Social media management across all platforms
  • Review monitoring and engagement across Google Play, Apple App, and other stores

Additionally, they also provide Emergency Response Solutions and Rent-a-Team. Clients have fast access to a premade team of receptionists, administrative assistants, culture champions, and more.

SureCall’s pricing

SureCall’s pricing varies based on the services required and the company’s specific needs. They offer a 100% satisfaction guarantee on all services provided.

How SureCall outshines its competition

The company is committed to delivering consistent service around the clock, every day of the year. As detailed on their company site, some of the key ways they stay ahead of the competition include:

  • Consistent, predictable handling of every customer interaction, regardless of channel
  • Dynamic API so automated processes reflect the client’s specific needs
  • Cloud-based applications allow all data to transition between platforms seamlessly
  • Fully customizable design elements

Representatives are knowledgeable and easy to reach, allowing potential clients to explore their options before hiring SureCall.

Key executives

Marc Bombenon (Executive Chairman and Founder)

Calgary resident Marc Bombenon founded SureCall and helped turn it into the globe-spanning organization it is today. Aside from his business duties, he’s dedicated to assisting numerous Alberta charities, including the Alberta Cancer Foundation and the Calgary Food Bank.

Desiree B (President and CEO)

President and CEO Desiree B has over 30 years of experience in the telecommunications and BPO sectors. She believes businesses such as SureCall can be a force for good for their employees and the world.

SureCall reviews and comparisons

SureCall is a BPO and telecommunications provider located in Calgary, Canada, with offices in Denver, Colorado. Their online reviews are generally positive from both clients and current/former employees, praising their technical abilities and company culture.

SureCall’s contact information

SureCall’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 18773100088.

References

https://www.glassdoor.com/Overview/Working-at-SureCall-EI_IE1253785.111,19.htm

https://www.crunchbase.com/organization/surecall-inc

SureCall news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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