Almas Soleiman, CEO
About SureCall: Review and comparison
SureCall is an industry leader in telecommunications and customer support solutions, including inbound and outbound support across multiple channels and a variety of business process outsourcing (BPO) services such as fulfillment, direct mail, invoicing, and rebate processing.
Initially founded in 1982, they’re one of the most well-established BPO companies globally, with a long history of success serving businesses of all sizes and types. Plus, they’re committed to giving back to local communities through their GoodCall and SureCall charities.
Headquartered in Calgary, Alberta, Canada, SureCall has expanded into Denver, Colorado. They currently employ between 51 and 200 people, providing a wide range of telecommunication services to world-renowned organizations and companies like NASA, Chrysler, Marriott, and HP.
SureCall provides a vast range of customer communication services, combining cutting-edge tech, forward-thinking business practices, and over 35 years of experience in outsourced customer service. They connect with customers using all major engagement channels, including voice, email, instant messages, web chat, and social media.
The company regularly ranks on Inc. Magazine’s list of the 500 fastest-growing companies in America. They earned a spot on the list for four consecutive years, from 2016 through 2019.
SureCall’s BPO services and pricings
They provide a wealth of omnichannel solutions for customer care, including the following services:
- VoIP person-to-person communication
- Conversational AI to help reduce wait times and route queries
- Translation services
- Data tracking for multiple metrics at each customer touchpoint
- Social media management across all platforms
- Review monitoring and engagement across Google Play, Apple App, and other stores
Additionally, they also provide Emergency Response Solutions and Rent-a-Team. Clients have fast access to a premade team of receptionists, administrative assistants, culture champions, and more.
SureCall’s pricing varies based on the services required and the company’s specific needs. They offer a 100% satisfaction guarantee on all services provided.
How SureCall outshines its competition
The company is committed to delivering consistent service around the clock, every day of the year. As detailed on their company site, some of the key ways they stay ahead of the competition include:
- Consistent, predictable handling of every customer interaction, regardless of channel
- Dynamic API so automated processes reflect the client’s specific needs
- Cloud-based applications allow all data to transition between platforms seamlessly
- Fully customizable design elements
Representatives are knowledgeable and easy to reach, allowing potential clients to explore their options before hiring SureCall.
Marc Bombenon (Executive Chairman and Founder)
Calgary resident Marc Bombenon founded SureCall and helped turn it into the globe-spanning organization it is today. Aside from his business duties, he’s dedicated to assisting numerous Alberta charities, including the Alberta Cancer Foundation and the Calgary Food Bank.
Desiree B (President and CEO)
President and CEO Desiree B has over 30 years of experience in the telecommunications and BPO sectors. She believes businesses such as SureCall can be a force for good for their employees and the world.
SureCall reviews and comparisons
SureCall is a BPO and telecommunications provider located in Calgary, Canada, with offices in Denver, Colorado. Their online reviews are generally positive from both clients and current/former employees, praising their technical abilities and company culture.
SureCall’s contact information
SureCall’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 18773100088.