2421 Tangley St, Suite 114, 77005, Houston, TX
$5 mil. - $10 mil.
About SupportZebra: Review and comparison
SupportZebra is a unique outsourcing partner company that provides fully scalable customer support teams for eCommerce and SaaS operations. The company is headquartered in Houston, Texas, and has a dedicated office in the Philippines. According to available metrics, SupportZebra nets an average annual revenue of $6 million.
This industry-leading BPO company has been operating since 2011 to provide unparalleled customer support. SupportZebra also hires mainly high-proficiency operators seeking to expand their conversational skills. The company prides itself on contributing to more equitable outcomes for people in the Philippines, helping businesses improve their efficiency and organizational systems.
Although SupportZebra is headquartered in Houston, Texas, the company boasts a large call center with over 500 team members in the Philippines. In addition, because the company values inclusion and diversity, there are over 12 nationalities represented among its staff.
The company partners with several charities to improve outcomes for young people and marginalized groups worldwide. For example, it currently works with the Make-a-Wish Foundation and has granted over 1,000 wishes to children.
SupportZebra’s BPO services and pricings
SupportZebra offers a broad spectrum of BPO services, including:
- Inbound and outbound customer support
- Welcome calls and channel support
- Upsell programs
- Cross-channel technical support, including chat, phone, text, email, social media, and more
- Data-Driven Insights for BPO
- Content moderation, management, and review
- And more!
SupportZebra offers a new customer package starting at $1,900 a month. The package includes full-time agents, shared team leaders, QA managers, admin, training, and more.
Interested parties can request free customized quotes by submitting a form on the company’s website.
How SupportZebra outshines its competition
SupportZebra is a company that prioritizes ethical practices and transparency across all operations. The company frequently partners with charitable causes and non-profit organizations to improve outcomes in the Philippines and beyond.
SupportZebra also hires world-class, highly trained employees with extensive communication skills. Moreover, all are prepared according to industry-leading practices in customer service to ensure a smooth and pleasant customer experience.
Among the executives at SupportZebra are:
- Nathan Yap (CEO & founder): Nathan Yap is an entrepreneur and community organizer whose mission is to improve efficiency and outcomes for all. He founded the company in 2014 and has partnered with many charities and non-profits, including the Make-a-Wish foundation.
- Nino Duran, Ph.D. (Co-founder): Nino Duran is a strategist and customer support expert who co-founded SupportZebra. He is the company’s acting Managing Director and has extensive Human Resources experience.
SupportZebra reviews and comparisons
SupportZebra has an average rating of 4.4 out of 5 stars on Indeed.com. Reviewers argue that it is one of the best companies to work for in the BPO sector since it offers better company culture and benefits than other companies.
SupportZebra has a 4.0 out of a 5-star review on GlassDoor, and the studies claim that working with the company is a pleasant experience since it offers flexible break times, shuttle services, and more.
SupportZebra’s contact information
SupportZebra’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call (281) 845-6064.