View all outsourcing firms


4.1/5 • Glassdoor rating


SupportZebra has one mission, to uphold its promise that every brand it represents will deliver a WOW experience to their customers.

Because we’re homegrown, we care for each other and endear strong family and business values. By doing so, the people who represent your brand pay it forward by also showing genuine care and support for your customers.

What SupportZebra offers its clients

94% of our customers can't tell the difference of the performance between their internal onshore team and offshore team with SupportZebra.

92% of our customers are willing to recommend SupportZebra to their friends and business connections.

Last but not least, we do not use the phrase "outsourcing". We represent your brand in a way that goes far beyond what you think.

How SupportZebra outshines the competition

We don't outshine our competition, we set ourselves apart by making our customers feel that we're a part of them. Our customers wouldn't say "Anna who works for SupportZebra", rather they would say "Anna is a great addition to our team members".

Our customers do not see us simply as an outsourcing company, they see more when we always aim to innovate by giving a white-glove experience to their customers.

SupportZebra company structure

Homegrown BPO owned by 2 Entrepreneurs, with roots that go back to trading/exports and medical coding/billing. Based in the Southern Island of the Philippines, SupportZebra has 3 offices in Cagayan de Oro, 1 in Cebu, and Cloud Service Offerings in Guadalajara, Mexico.

Sample highlight service offering of SupportZebra

Need guaranteed performance and results delivered in 90 days? Take your chances on us and if we don't deliver, we'll write you a $25,000 check.


2421 Tangley St, Suite 114, 77005, Houston, TX

Public or Private


Seats or staff



$5 mil. - $10 mil.

  • Ecommerce
  • Educational Businesses
  • Financial Services
  • Hardware Tech/IT
  • Healthcare
  • Pharmaceutical
  • Real Estate
  • Recruiting Staffing
  • SaaS
  • Software Tech/IT
  • Telecoms


Year Founded


Countries of fulfillment
  • Mexico
  • Philippines
  • Admin Support
  • Customer Service
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • Specialized BPO Vertical
Contact information

(281) 845-6064

About SupportZebra: Review and comparison

SupportZebra is a unique outsourcing partner company that provides fully scalable customer support teams for eCommerce and SaaS operations. The company is headquartered in Houston, Texas, and has a dedicated office in the Philippines. According to available metrics, SupportZebra nets an average annual revenue of $6 million.

This industry-leading BPO company has been operating since 2011 to provide unparalleled customer support. SupportZebra also hires mainly high-proficiency operators seeking to expand their conversational skills. The company prides itself on contributing to more equitable outcomes for people in the Philippines, helping businesses improve their efficiency and organizational systems. 

SupportZebra Outsourcing

Although SupportZebra is headquartered in Houston, Texas, the company boasts a large call center with over 500 team members in the Philippines. In addition, because the company values inclusion and diversity, there are over 12 nationalities represented among its staff. 

The company partners with several charities to improve outcomes for young people and marginalized groups worldwide. For example, it currently works with the Make-a-Wish Foundation and has granted over 1,000 wishes to children. 

SupportZebra’s BPO services and pricings

SupportZebra offers a broad spectrum of BPO services, including:

  • Inbound and outbound customer support
  • Welcome calls and channel support
  • Upsell programs
  • Cross-channel technical support, including chat, phone, text, email, social media, and more
  • Data-Driven Insights for BPO
  • Content moderation, management, and review 
  • And more! 

SupportZebra pricing 

SupportZebra offers a new customer package starting at $1,900 a month. The package includes full-time agents, shared team leaders, QA managers, admin, training, and more. 

Interested parties can request free customized quotes by submitting a form on the company’s website.

How SupportZebra outshines its competition

SupportZebra is a company that prioritizes ethical practices and transparency across all operations. The company frequently partners with charitable causes and non-profit organizations to improve outcomes in the Philippines and beyond. 

SupportZebra also hires world-class, highly trained employees with extensive communication skills. Moreover, all are prepared according to industry-leading practices in customer service to ensure a smooth and pleasant customer experience.

Key executives

Among the executives at SupportZebra are: 

  • Nathan Yap (CEO & founder): Nathan Yap is an entrepreneur and community organizer whose mission is to improve efficiency and outcomes for all. He founded the company in 2014 and has partnered with many charities and non-profits, including the Make-a-Wish foundation.
  • Nino Duran, Ph.D. (Co-founder): Nino Duran is a strategist and customer support expert who co-founded SupportZebra. He is the company’s acting Managing Director and has extensive Human Resources experience. 

SupportZebra reviews and comparisons

SupportZebra has an average rating of 4.4 out of 5 stars on Reviewers argue that it is one of the best companies to work for in the BPO sector since it offers better company culture and benefits than other companies. 

SupportZebra has a 4.0 out of a 5-star review on GlassDoor, and the studies claim that working with the company is a pleasant experience since it offers flexible break times, shuttle services, and more. 

SupportZebra’s contact information

SupportZebra’s main headquarters is located in:

2421 Tangley St, Suite 114, 77005, Houston, TX

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (281) 845-6064.

SupportZebra news, podcast & articles

No news, podcast & articles available for this BPO

SupportZebra videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.