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2.9/5 • Glassdoor rating


Simpro is a worldwide provider of call center, back office and Business Process Outsourcing (BPO) services.



Public or Private


Seats or staff



$25 mil. - $50 mil.






Year Founded


Countries of fulfillment




Contact information


About Simpro: Review and comparison

Simpro Solutions is an innovative call center, back-office, and Business Process Outsourcing (BPO) services provider headquartered in Toronto, Ontario, Canada. This company has been providing cost-effective solutions for global businesses since 2007.

This BPO company offers customized back-office and call center solutions with the latest technologies to help businesses streamline their workflow and prioritize specific business goals.

Since its inception, Simpro Solutions has expanded its operations to its Miami, Florida office. Its current company size is 251 to 500 employees, and its last reported revenue is $36 million.

Simpro Outsourcing

Simpro Solutions is a firm that takes a customer-centric approach in reporting, assessing, and monitoring their clients’ progress for expanding their brand to ensure long-term success. They also implement several multichannel platforms for communicating with potential clients, including phone, live chat, and email.

Simpro’s BPO services and pricings

Simpro Solutions is a dynamic outsourcing provider that offers the following professional services for its clients:

  • Outbound B2B and B2C Telemarketing Campaigns
  • Customer Care
  • Surveys
  • Help Desk and Technical Support
  • Interactive Voice Response Services
  • Credits and Collections
  • Monthly Billing and Back Office Processing
  • Appointment Setting
  • Payment Processing
  • Data Entry
  • CRM
  • Contract/SLA Management
  • Claims Processing
  • Email Solutions
  • Financial Reporting and Reconciliation
  • High Toll/Fraud Management
  • Accounts Receivable
  • Bad Debt Management
  • Application Processing

In addition, this BPO offers these services to several industries, including insurance, financial services, telecommunications, retail, and technology.

Simpro Solutions’ pricing

Simpro Solutions’ pricing will depend on the client’s requirements and business needs. Typically, the more call center and back-office services they need, the higher their monthly service bills will need to get paid. Thankfully, their pricing is flexible to match any business niche’s fulfillments.

How Simpro outshines its competition

Simpro Solutions takes pride in “providing the best customer experience through passion and innovation” concerning quality BPO, call center, and back-office solutions. Their formula for reaching this success includes:

  • Offering competitive solutions to help clients increase their business’ productivity and profitability
  • Selecting and training the most qualified team members for handling industry-specific workloads based on what the client needs
  • Encouraging team members to produce quality work results by treating them with the highest respect
  • Exceeding customer expectations by resolving their issues as quickly as possible with minimal errors
  • Using the most efficient technology and applications for organizing data and accomplishing tasks
  • Maintaining transparency between team members and clients to ensure flexibility in their service options

In addition, Simpro Solutions provides several job creation and employment opportunities for anyone interested in expanding their call center and BPO skills in Ontario.

Key executives

Tony Nadra (President)

Tony Nadra has been Simpro Solutions’ President since 2007. He’s responsible for establishing the firm’s short-term and long-term goals for ensuring the company’s success. Additionally, Nadra has over 20 years of experience working in call center management.

Lou Forget (Vice President of Global Operations)

Lou Forget has been the company’s Vice President of Global Operations since 2007. He’s responsible for overseeing and implementing the firm’s operational and financial responsibilities. In addition, he has over 20 years of senior-level international contact center experience.

Simpro reviews and comparisons

Simpro Solutions is an efficient call center, back-office, and BPO services provider in Canada. Although we currently don’t have extensive reviews about this firm, we recommend comparing it with other Canadian-based companies specializing in cost-effective back-office solutions for businesses of any size.

Simpro’s contact information

Simpro’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 1.877.898.8996.


Simpro news, podcast & articles

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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