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3.4/5 • Glassdoor rating


Qualfon is a global back-office BPO service provider and contact center,. It is located in 4 countries (USA, Mexico, Guyana and the Philippines). Its headquarters is in Mexico and it was founded in 1995. Currently Qualfon has 13000 employees across all its centers worldwide. All activities involving face to face interaction takes places in the USA while its operations, finance, IT and other administrative work is divided between all the global locations. Qualfon’s growth has been through a series of successful acquisitions that started in 2013. All its major acquisitions are US based call centers.

Their services include a complete package from sales to retention programs. To keep up with the new age technology, their services also include communication channels like voice, chat, email, IVR, social media and blogs. They are also equipped to handle large projects involving multiple geographies. Their various locations provide onshore, off shore and near shore solutions. All these services address the following: technical support, customer service, escalations, customer conversions, sales, acquisitions, purchase, foreclosure, resale, REO, refinance, typing, keying, indexing, etc.

Their compound annual growth rate (CAGR) is 32% and a big contributor to this growth is their mission to be the best BPO. Make people’s lives better. Their willingness to achieve their mission seems to be paying off well.



Public or Private


Seats or staff



$1 bil. - $5 bil.





Mike Marrow, CEO

Year Founded


Countries of fulfillment




Contact information


About Qualfon: Review and comparison

Qualfon aids in top-tier communication technology for business owners. They aim to provide the best strategies and techniques to manage all aspects of your business. 

One unique aspect this BPO prides itself on is taking care of its employees. They believe that when their employees enjoy the work they do, they can better help their customers. This innovative BPO offers multiple services that work well when used in conjunction with each other to give your customers the best experience possible. 

Though they are based in the United States, Qualfon has over 15,000 employees in locations worldwide. 

Qualfon Outsourcing

Employees are spread out in ten states, offering a variety of lifestyles that suit their employees. This global company also has sites not only nearshore but offshore, allowing them to continually expand.

Qualfon believes that understanding different cultures is important for understanding people better as a whole. This philosophy has allowed them to expand globally. There are facilities in the Philippines, Central America, and South America to name a few. 

Qualfon’s BPO services and pricings

Some of the state of the art services Qualfon offers include:

  • Customer support
  • Digital marketing
  • Direct marketing
  • Print-on-demand
  • ePublishing
  • Creative design
  • Fulfillment
  • Inventory management
  • Data and analytics
  • Mail
  • Multichannel response management
  • Back office

With Qualfon, you can do it all in one place. All you need is one BPO to provide customer care and support, lead generation, retention, and sales.

Qualfon’s pricing 

Qualfon’s pricing can vary depending on which services you require, though bundling with this BPO may lead to more savings in the long run. To determine what your cost estimate would be, contact Qualfon for a quote.

How Qualfon outshines its competition

Qualfon is a community-centered BPO that is deeply committed to providing the best possible work environment for its employees. When employees are able to grow as individuals, they can better provide top-tier service for their customers.

Their employees are able to partake in programs that promote personal development. Not only can this help them to expand as individuals, but they are then better equipped to help their customers expand. Because this firm takes exceptional care of their employees, you know they can take care of you as well.

Key executives

Mike Marrow (CEO)

Since 1966, CEO Mike Marrow has made it his responsibility to ensure that the company lives by its mission of creating remarkable experiences for both employees and clients.

Doug Kearney (President and CEO)

Prior to working with Qualfon in 2017, Doug Kearney was CEO of Dialog Direct for three years. Doug works to continually improve both the business and treatment of people, both within the communities of operation and in the office. 


Qualfon reviews and comparisons

At the time of writing, there are no public reviews from clients of Qualfon. We recommend making comparisons of BPOs with similar missions and locations in the United States, such as SupportNinja. SupportNinja is located in the United States and offers similar services for its clients.


Qualfon’s contact information

Qualfon’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 877-261-0804.


Qualfon news, podcast & articles

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Qualfon videos & images

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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