QCSS

QCSS, or Quality Customer Service and Sales, is a call center and offers contract solutions with multi-channel centers specializing in communications. Handling millions of interactions annually, this company is dedicated to members, partners, and prospects for delivering high-quality services in the USA. With a multitude of services, clients can feel supported and well represented with this company. 

Established in 1991, QCSS proves to be successful and reliable. They are continuously growing their multi-million-dollar company. It speaks volumes about their success, having over 200 agents leading in generation solutions and over 40 clients who rely on their services.   

Trained professionals are consistently groomed and educated with the most modern techniques to provide the best possible customer experience companies can depend on. 

With a variety of services to provide support, QCSS is a great option to assist any company. Technology is at the forefront of what they offer, focusing on compliance, network infrastructure, reporting, and IVR systems.     

The headquarters is located right in the United States. Each of the agents is educated and experienced, passing through a four-level training program to ensure they offer the highest quality of service. 

The employees learn internal policies and procedures, contact professional skills, computer knowledge, and program training. This extensive process not only equips the employees with the ability to excel in the BPO services but also assures clients that QCSS has their best interests in mind.

The upbeat company culture encourages accountability and integrity so that you get the most effective service possible. Plus, as a client-centered company, QCSS wants to see its customers flourish by offering the best services. 

QCSS offers various business process outsourcing services to support your company. These include:

• Broadcasting Announcements
• Notifications
• Emergency/crisis control
• Product promotions
• Inbound communications
• Outbound communications
• Rapid Project Deployment
• Program Management
• Intelligent analytics
• Telemarketing
• Appointment Setting
• Database Cleanup
• Marketing
• Telesales
• Increased results

QCSS’ pricing

Prices vary depending on the business. For more information and price details, contact [email protected].

This company thrives on providing the best possible human interaction in support services. While other competitors rely on digital and robotic support, they provide trained professionals. Relationships are vital to building rapport and sustainability, and your business deserves the increased results that QCSS has supplied to other successful companies for years. 

QCSS prioritizes the following:

• Open communication
• Treating others with compassion and respect
• Providing quality training
• Innovating the industry 

Cathy Karabetsos (President)

With over 28 years of experience, Cathy impacts customer relationships through inbound and outbound campaigns. She assists in greater quality and profitability for your brand.

With an A+ score from the Better Business Bureau and a 4.1-star rating from Glassdoor, QCSS continues to prove its prowess in the industry. This company offers gold standard customer support by providing real results for businesses through ROI and positive brand equity.

While other companies may falter, QCSS launches world-class inbound and outbound product support and drives traffic to your events. This company brings the cool back to call centers. 

QCSS’ main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.qcssinc.com

LinkedIn http://www.linkedin.com/company/qcss

Facebook https://www.facebook.com/QCSS-Inc-Monona-Iowa-603241773145238/

In addition, you may email them at [email protected] or call 888.229.7046.

https://www.glassdoor.com/Overview/Working-at-QCSS-EI_IE1158059.11,15.htm

https://www.crunchbase.com/organization/qcss