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Optima Communications International Inc

Overview

We have built the most loyal and long-standing group of client relationships in our industry. By the numbers, that’s 15-20 core clients with an average tenure of 15 years, and 50% of this client base is in financial services. We’re the largest Canadian Life Insurance outsourcer, including Accident and Sickness, Health, Travel and Creditor insurance. We’re also the largest contact center BPO provider for utilities in Canada.

What Optima Communications International Inc offers its clients

We offer best-in-class service and business results in our target industry verticals, as evidenced by our dominance and client relationship tenure in those verticals.

100% of Optima staff is located within North America.

How Optima Communications International Inc outshines the competition

Business results for our clients.

Optima Communications International Inc company structure

We began in 1992 as a boutique BPO provider specializing in complex customer service outsourcing, which has resulted in a focus on utilities and financial services, and within the latter vertical, life insurance. The original Canadian ownership and management teams are still in place.

Headquarters

144 Front Street West, Suite 200, M5J 2L7, Toronto, ON

Public or Private

private

Seats or staff

400

Revenue

-

Industries

-

Details

Executive

-

Year Founded

04/01/1992

Countries of fulfillment
  • Canada
Sectors
  • Admin Support
  • Back Office Support
  • Customer Service
  • Finance & Accounting
  • Full service BPO
  • Specialized BPO Vertical
Contact information

+1 416 581 1236

info@optima.net

https://oci.optima.net/

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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