MAXXIMIZE

Maxximize is a boutique BPO agency helping eCommerce, SaaS, Fintech, and DTC brands scale globally through exceptional multilingual customer support.

With 10+ years on Upwork as a Top Rated Plus agency and a 100% Job Success Score, we specialize in fully managed, revenue-driven CX solutions — from pre-sales support to post-sales care — powered by both human expertise and AI automation.

🌍 What We Offer:
• 15+ language support across voice, chat & email
• Pre-sales conversion & post-sales care
• Dispute resolution & reputation management
• Deep knowledge of Shopify, Amazon, Ebay, Zendesk, Gorgias, Freshdesk, Intercom, Helpscout, Magento, and many other systems
• Community engagement & social media CX

🤖 AI-Enhanced Operations:
• AI-native knowledge management systems
• Workflow automation to reduce response time & cost
• Dedicated AI coders optimizing efficiency

🎯 Why Clients Choose Maxximize:
• Personalized, boutique-level service
• KPI-driven performance & accountability
• Culturally aligned EU-based agents
• Flexible and scalable service models

We don’t just solve tickets — we build experiences that boost loyalty and grow your bottom line.

What MAXXIMIZE offers its clients

At Maxximize, we combine the agility of a boutique agency with the structure of an enterprise-grade BPO. What sets us apart is our ability to blend multilingual human support with AI-powered automation, delivering fast, culturally aligned, and deeply personalized customer experiences.

Another key differentiator: our multilingual team enables global reach — supporting your worldwide operations, expansion, sales, and even sourcing by engaging both customers and suppliers in their native languages, with full awareness of local cultures and business practices. This ensures smoother cross-border transactions, stronger relationships, and higher conversion and retention rates.

We specialize in revenue-generating support — turning customer service into a growth engine through pre-sales assistance, conversion-focused CX, and strategic reputation management. Our native European agents deliver seamless brand alignment, while our in-house AI team develops automation that cuts costs and boosts efficiency.

Maxximize is built to scale with you — offering flexible, high-impact outsourcing designed to meet your exact growth goals.

How MAXXIMIZE outshines the competition

We outshine the competition by delivering white-glove outsourcing with boutique precision and enterprise scalability — a rare combination in the BPO space.

Unlike volume-driven providers, Maxximize focuses on quality over quantity. Every agent is carefully selected, trained, and managed to align with your brand voice, values, and KPIs. Our European-based multilingual team brings not only language fluency but also deep cultural and business knowledge, allowing us to support international customers and suppliers more effectively than generic offshore providers.

We don’t just “handle tickets” — we drive conversions, reduce churn, and protect brand reputation. From proactive pre-sales engagement to AI-enhanced support and real-time reporting, everything we do is tailored to deliver measurable growth.

What truly sets us apart:
• 100% Job Success on Upwork, with 10+ years of Top Rated Plus status
• Multilingual, culturally fluent teams covering 15+ languages
• In-house AI developers building automation to streamline your ops
• Hands-on leadership and KPI-driven processes for continuous optimization

While others compete on cost, we compete on outcomes, retention, and strategic value.

MAXXIMIZE company structure

We are are boutique BPO owned by 2 Latvians and 1 Moldovan entrepreneurs, who started the outsourcing business to fulfill the needs of eCommerce and other web based organizations of professional support in the local customer languages.

Sample highlight service offering of MAXXIMIZE

“AI-Enhanced Support Launch Kit” – $950 One-Time

Upgrade your customer service with AI-powered tools + human support in just 1 week.

What’s included:
• 1 multilingual support agent (20 hrs) + 1 AI consultant (10 hrs)
• Set up of AI-based autoresponders or chat assist
• AI-enhanced ticket triage & response system
• Custom prompt design for your most frequent CX scenarios
• Full audit of your current Knowledge Base to be the AI source of truth

Ideal for teams ready to boost speed, consistency, and scalability without sacrificing quality.