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3.8/5 • Glassdoor rating


HDC BPO Services is a leading Peruvian company in the provision of business process outsourcing services such as IT Solutions and Security, Quality and Back Office, Human Talent Selection and Management. We have extensive experience in collection management as well as Call and Contact Center. With 2 sites in Lima and a presence in the interior of the country, we are a team of more than 1,500 employees committed to meeting the highest quality standards and continuous improvement to ensure excellence in our management.



Public or Private


Seats or staff



$100 mil. - $250 mil.





José Manuel Nuñez, Presidente y Director

Year Founded


Countries of fulfillment




Contact information

(+511) 712 6200


About HDC BPO: Review and comparison

HDC BPO Services has worked for different industries in a variety of sectors. Their continuous improvement shows that they are committed to clients. In the 35+ years of experience in collections management, they have obtained thousands of collaborators in many positions. HDC BPO Services also has nearly 20 years of experience in the BPO related field.

HDC BPO Outsourcing

HDC BPO Services is located in both Spain and Peru; their corresponding emails are [email protected] and [email protected]

Their high-quality standards have made them one of the leading companies in Peru. They were certified with the International Standard Quality Management. They develop strategies to guarantee great customer service.

HDC BPO’s BPO services and pricings

HDC BPO Services are divided into four distinguishable categories. 

Firstly, they assist in sales, increase production and brand value. They can contribute knowledge and experience from countless specialized advisors. They are a world-class omnichannel platform and support all efforts with updated technology. 

Secondly, HDC BPO Services can assist in collections, covering all the stages, from preventive (reminder, future debt) to early blackberry, to intermediate default, to judicial collection, where lawyers are involved. They can guide the purchase-sale of an overdue portfolio and help you reintegrate into the credit system.

Thirdly, their customer service approach via artificial intelligence and omnichannel technology helps develop strategies and models of management in the digital environment. Thus, this process optimizes service and response times. The company meets high-quality standards and CX customer experience, improving interactions in all fields they offer.

Finally, they can help support clients with their various tools and methodology through qualified professionals. They analyze and control profits, registering transactions in commercial systems. In other words, when a product is purchased, the client is guaranteed satisfaction. 

HDC BPO Services’ pricing

HDC BPO Services’ pricing is not listed on their website. Regardless, they can assist in identifying the level of performance of services and telephone executives. In turn, this carries to all transactions and all types of contact.


In specific cases, they can help audit campaigns after monitoring the program and/or agent level. This sample selection is precise, signaling whether it is critical or non-critical and what next step should be taken to implement corrective action.

How HDC BPO outshines its competition

This company is flexible and fast with various business strategies that define management, negotiate, and report a comprehensive design from a high level of servers. Their technological solutions ensure business continuity and provide multiple choices for different services. Further support comes from the positive testimonials posted on their website.

Key executives

Jose Manuel Nunez

Nunez has worked as the President and Director of the company for ten years. He has a Master’s Degree in Business Administration from the University of San Martin de Porres.

HDC BPO reviews and comparisons

HDC BPO Services has a revenue of $144 million, with 700+ employees. Additionally, they have a 3.0 rating on Glassdoor

They can monitor the behavior of KPI businesses and control the performance more steadily while applying marketing strategies. HDC BPO Services aim to have success objectives, whether that’s through telephone sales, digital sales, or cross-selling opportunities.

HDC BPO’s contact information

HDC BPO’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Website https://

In addition, you may email them at [email protected] or call (+511) 712 6200.



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