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GSS Group

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GSS is part of Covisian Group. We are an international group of more than 20.000 collaborators, offering advanced customer management services and cutting-edge technologies. We work in over 37 locations across six countries, serving over 150 clients globally.

Covisian has a broad global commercial presence through its operational headquarters located in 5 different countries, providing services in different European languages (Italian, Spanish, English, French, etc.) and other languages such as Japanese.

We cover a full line of Customer Management Services across the whole customer experience from customer & social care, commercial development & sales, churn prevention & complaint management, credit management and litigations, BO, customer experience analytics, help desk & digital tutoring, to digital acquisition.
At Covisian Group we believe in a different way of being a BPO partner, where technology can improve human interactions instead of replacing them.



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Danielle Dozier, Chief Executive Officer

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34 902 50 75 07

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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