Equicom Services, Inc.

A proud member of the Equicom Group, a Filipino conglomerate, Equicom Services, Inc.- EquiServe is a trusted business process outsourcing (BPO) provider. Established in 2011, out of the boom in BPO Services in the Philippines. With over 1,000 employees, EquiServe is headquartered in Makati City, Philippines and we operate across multiple locations, including Manila, Cebu, and Legazpi. We deliver end-to-end support in Finance, Human Resources, IT, and Back Office support services. We also offer flexible, cross-functional contact center services tailored to meet the unique needs of each client.

Our approach is driven by proven practices in benchmarking, process improvement, workforce management, and strategic planning—enabling our clients to boost productivity, reduce costs, and focus on their core business.

Officially awarded with ISO Certifications by TUV Rheinland (a global leader in certification services) on July 23, 2024. EquiServe holds certifications in quality management and information security by successfully achieving ISO 9001:2015 (QMS) and ISO/IEC 27001:2022 (ISMS) certifications enterprise-wide, covering our four core strategic locations across the Philippines.

With over 40 years of combined leadership experience, we have successfully supported clients across various industries including Telecommunications, Banking and Finance, Retail, Healthcare, Manufacturing, and Logistics. EquiServe values long-term partnerships and delivers consistent results through innovation, efficiency, and adaptable technology solutions.

What Equicom Services, Inc. offers its clients

Equicom Services, Inc. is a trusted BPO partner that helps companies improve cash flow, streamline operations, and enhance customer satisfaction through our experienced and highly trained teams.

Our services include:

1. DEBT RECOVERY SERVICES – Performance-based collection solutions that maximize recoveries while maintaining strong client relationships.
2. TELECONSULT SERVICES – Handling patient and client inquiries efficiently, with professionalism and care.
3. CUSTOMER SUPPORT SERVICES – Providing front-line assistance, managing inquiries, and ensuring a positive experience for clients’ customers.
4. BACK OFFICE OPERATIONS– Handling administrative tasks, claims processing, and other support services that streamline operations and allow clients to focus on core business.

At Equicom Services, Inc., we prioritize quality, compliance, and client satisfaction, leveraging structured workflows, continuous training, and advanced reporting systems to deliver measurable results. Our goal is to be more than a service provider — we aim to be a strategic partner that accelerates business growth.

How Equicom Services, Inc. outshines the competition

EquiServe combines a client‑first approach with tailored, industry‑specific solutions that drive measurable results. EquiServe customizes workflows, aligns KPIs with each client’s goals, and trains agents for both accuracy and empathy. We emphasize ethical, compliant practices, continuous process improvement, and transparent reporting, ensuring clients not only see results but understand them. This partnership-driven mindset positions EquiServe as a trusted collaborator focused on long-term growth rather than just task execution.