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ELS Customer Service

About

We at ELS are proud to have transformed customer service management through our innovative approach, world-class quality assurance, and comprehensive solutions.

To us, it’s all about enhancing the connection between your business and its customers, and ensuring that you have robust systems in place to keep your team strong, and your prospects growing.

What started as a lean team of skilled administrators, quickly grew into an award-winning team of over 100 highly skilled customer experience experts, collectively reshaping the way companies design and deliver customer experiences.

Today, our team continues to grow – and our hunger for constant learning and refining never ceases. The only thing that remains fixed, is our commitment to providing our clients with flexibility, agility, and the ability to excel.

What ELS Customer Service offers its clients

We are committed to ensuring that your team is well trained, geared up, and inspired to grow your customer relationships.

How ELS Customer Service outshines the competition

In order to give your customer the best possible experience – and to achieve the best possible results for your business – we harness the power of everything from AI and robotics to chatbots and social networks.

ELS Customer Service company structure

Telco/ Consumer Services

Sample highlight service offering of ELS Customer Service

CONTACT CENTRES, BACK OFFICE PROCESSING, OUTBOUND SALES INITIATIVES, QUALITY ASSURANCE AND TRAINING, E-COMMERCE DEVELOPMENT FULFILMENT

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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