CsMena

CsMena is a contact center and BPO company founded in 2018, providing customer service, content moderation, HR outsourcing, and call center facilities for businesses in the MENA region and beyond.

The company is based in Amman, Jordan, and supports clients across e-commerce and retail, telecommunications, healthcare, NGOs, restaurants, travel and tourism, and logistics. Its customer service operations support email, chat, phone, web, and social media channels.

What CsMena offers its clients

CsMena provides contact center and outsourcing services across several areas:

Contact Center Services – Inbound and outbound call handling for customer and business support operations.

Multilingual Customer Service – Customer support through email, chat, phone, web, and social media.

Content Moderation – Moderation services for online platforms and communities.

HR Outsourcing – Recruitment and HR support for businesses managing their workforce.

Call Center Facilities – Rental of call center space for businesses that want to operate their own contact center teams.

How CsMena outshines the competition

CsMena differentiates itself through its regional focus and flexible service model.

MENA market expertise. Based in Amman, CsMena serves businesses across the MENA region and supports multilingual customer service operations.

Multi-channel support. Handles customer interactions across voice, email, chat, web, and social media.

Flexible facility model. Provides call center space in addition to managed contact center and BPO services.

Quality monitoring. Uses analytics and real-time monitoring to track service quality and operational performance.

CsMena company structure

CsMena is a privately held BPO company headquartered in Amman, Jordan. It was founded in 2018 by Tamer Al Herbawi, who serves as Founder & CEO.

The company's operations are based in Jordan and support clients across the MENA region and beyond.

Sample highlight service offering of CsMena

Multilingual Customer Service

CsMena provides multilingual customer service across phone, email, chat, web, and social media. Its contact center teams support businesses that need to manage customer interactions across multiple channels and serve customers in the MENA region and other markets.