About Collective Solution: Review and comparison
Collective Solutions is a call center headquartered in Los Angeles and based in the Philippines, Honduras, and Jamaica. The company offers collection services and customer relations management for clients and utilizes state-of-the-art technology.
Established in 2002, Collective Solutions strives to be “a world-class business service provider, supporting small- and medium-sized companies.” They emphasize a positive customer experience to build a good rapport with a client’s customers.
The company employs over 2,000 people worldwide. They have an estimated revenue of $8 million.
Collective Solution Outsourcing
Collective Solutions claims to be a company “by entrepreneurs, for entrepreneurs” and focuses on managing customer relations for their clients. Their goal is to take on the difficulties of being a customer service division for smaller companies. The firm offers solutions for clients’ call center needs while offering flexibility to scale at different times based on their markets.
In addition, Collective Solutions has a global presence, which allows them to offer assistance any time for any client. They provide services in four countries, creating flexibility for companies who work with them and jobs for workers in the Philippines, Honduras, and Jamaica.
Collective Solution’s BPO services and pricings
Collective Solutions keeps a focus on seamless integration into their clients’ existing business plans and programs. As a call center, they offer several different services, including:
- Easily integrated solutions
- Call center services through an omnichannel connection
- Specialized and tailored customer assistance
- Best practices in asset recovery
- Quality customer care
- FDCPA compliance and collection certification in all US states
- Knowledge of client products and services
- Reduced operational costs
The firm promotes its services to small to medium-sized companies.
Collective Solutions’ pricing
Collective Solutions does not list its pricing outright on its website; however, they promise to reduce overall operating costs for their clients with their process management capabilities, allowing companies to focus more on the issues in their industries.
How Collective Solution outshines its competition
The firm states that they desire to offer “unparalleled services at every opportunity.” But what differentiates them from others in the call center industry is their goal of genuine human connection or a “human aspect.” They aim to be more than a service for all their clients and create a custom solution for each one’s needs.
Their approach includes:
- Using dedicated associates as an extension of a business rather than costly experts
- Performance reporting daily, weekly, and monthly to give clients insight
- Ensuring high-quality products and services
- Maintaining compliance across various industries
- Analytics customized for all customer experience
- Specialized IT support
- Sanie Cabangcala (Executive Chairman)
Sanie Cabangcala is the Executive Chairman and co-founder of Collective Solutions and has extensive experience in the telecommunications industry.
- Deron Quon (Co-Founder)
Deron Quon is a co-founder of Collective Solutions and is an entrepreneur and investor.
- Robert Camacho (CEO)
Robert Camacho is the CEO and co-founder of Collective Solutions.
Collective Solution reviews and comparisons
Collective Solutions focuses on bringing the human element into its call centers. The company could be compared to other telecommunications companies with a network of call centers outside the US.
Collective Solution’s contact information
Collective Solution’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 877.999.9284.