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Collective Solution

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About

Started by entrepreneurs, for entrepreneurs, collective solution offers a human approach to call centers. We set out nearly two decades ago to help large businesses and entrepreneurs alike grow their businesses with confidence. We are making it easier to scale their customer service divisions by managing the complexities of those operations on our side. As a team, we offer the experience of a tenured, dedicated staff without the overhead, providing our clients a cost sensitive solution without sacrificing operational excellence.

We don’t provide a service, we provide a solution.

We have spent the last decade growing, refining and excelling at delivering a top of the line customer service experience for our clients and our client’s clients. We provide them with the honest, sound solutions they require for their call center needs while offering the flexibility they require to scale seasonally based on the demands of their market.

What Collective Solution offers its clients

As a smaller BPO, we have the unique ability to start with lower minimum commitments and give you the individual attention the larger BPOs cannot. With this focused approach, we better understand your business and therefore perform better than our competitors. With operations in The Philippines, Jamaica, Honduras and Tijuana, we are well positioned to find the best fitting geography for your needs.

How Collective Solution outshines the competition

As a smaller BPO, we have the unique ability to start with lower minimum commitments and give you the individual attention the larger BPOs cannot. With this focused approach, we better understand your business and therefore perform better than our competitors. With operations in The Philippines, Jamaica, Honduras and Tijuana, we are well positioned to find the best fitting geography for your need

Collective Solution company structure

We are a privately held company started by 5 founders who started Collective Solution for their own companies. With over 4000 full time employees, we have now invested in people and technology to take our company to the next level.

Sample highlight service offering of Collective Solution

Start with as low as 5 FTEs in The Philippines, Jamaica, or Honduras in a 90 day pilot. We are dedicated to finding the right solution for your needs.

Headquarters

-

Public or Private

Private

Seats or staff

5000

Revenue

-

Industries

-

Highlights

Domain Authority

10

Site traffic

140

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

-

Details

Executive

Sanie Cabangcala, CEO

Year Founded

2002

Countries of fulfillment
  • Philippines
Sectors
  • Customer Service
  • Full service BPO
Contact information

877.999.9284

http://collectivesolution.net/

Social media

About Collective Solution: Review and comparison

Collective Solutions is a call center headquartered in Los Angeles and based in the Philippines, Honduras, and Jamaica. The company offers collection services and customer relations management for clients and utilizes state-of-the-art technology.

Established in 2002, Collective Solutions strives to be “a world-class business service provider, supporting small- and medium-sized companies.” They emphasize a positive customer experience to build a good rapport with a client’s customers.

The company employs over 2,000 people worldwide. They have an estimated revenue of $8 million.

Collective Solution Outsourcing

Collective Solutions claims to be a company “by entrepreneurs, for entrepreneurs” and focuses on managing customer relations for their clients. Their goal is to take on the difficulties of being a customer service division for smaller companies. The firm offers solutions for clients’ call center needs while offering flexibility to scale at different times based on their markets.

In addition, Collective Solutions has a global presence, which allows them to offer assistance any time for any client. They provide services in four countries, creating flexibility for companies who work with them and jobs for workers in the Philippines, Honduras, and Jamaica.

Collective Solution’s BPO services and pricings

Collective Solutions keeps a focus on seamless integration into their clients’ existing business plans and programs. As a call center, they offer several different services, including:

  • Easily integrated solutions
  • Call center services through an omnichannel connection
  • Specialized and tailored customer assistance
  • Best practices in asset recovery
  • Quality customer care
  • FDCPA compliance and collection certification in all US states
  • Knowledge of client products and services
  • Reduced operational costs

The firm promotes its services to small to medium-sized companies.

Collective Solutions’ pricing

Collective Solutions does not list its pricing outright on its website; however, they promise to reduce overall operating costs for their clients with their process management capabilities, allowing companies to focus more on the issues in their industries.

How Collective Solution outshines its competition

The firm states that they desire to offer “unparalleled services at every opportunity.” But what differentiates them from others in the call center industry is their goal of genuine human connection or a “human aspect.” They aim to be more than a service for all their clients and create a custom solution for each one’s needs.

Their approach includes:

  • Using dedicated associates as an extension of a business rather than costly experts
  • Performance reporting daily, weekly, and monthly to give clients insight
  • Ensuring high-quality products and services
  • Maintaining compliance across various industries
  • Analytics customized for all customer experience
  • Specialized IT support

Key executives

  • Sanie Cabangcala (Executive Chairman)

Sanie Cabangcala is the Executive Chairman and co-founder of Collective Solutions and has extensive experience in the telecommunications industry.

  • Deron Quon (Co-Founder)

Deron Quon is a co-founder of Collective Solutions and is an entrepreneur and investor.

  • Robert Camacho (CEO)

Robert Camacho is the CEO and co-founder of Collective Solutions.

Collective Solution reviews and comparisons

Collective Solutions focuses on bringing the human element into its call centers. The company could be compared to other telecommunications companies with a network of call centers outside the US.

Collective Solution’s contact information

Collective Solution’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 877.999.9284.

Collective Solution news, podcast & articles

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Collective Solution videos & images

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About OA

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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