Central Tact LLC

Central Tact is a call center outsourcing and business process outsourcing company based in Dokki, Giza, Egypt. Founded in 2020, it is licensed by Egypt’s National Telecom Regulatory Authority (NTRA) and provides customer support, sales and back-office services to startups, SMEs and enterprises, with a particular focus on clients in the United States and United Kingdom. Its teams work in both Arabic and English and are available around the clock.

The company’s inbound customer service teams handle customer inquiries, complaints and support requests across phone and chat. On the outbound side, Central Tact runs sales and B2B lead generation programs that cover cold outreach, follow-ups and pipeline management, with agents working as an extension of the client’s brand. Its appointment setting service connects client sales teams with pre-qualified prospects.

Other services include live chat outsourcing, fully managed Arabic call center operations, omnichannel customer engagement and back-office outsourcing. The company also provides virtual assistants for administrative work, and its website lists a real estate brokerage service in which its employees are licensed to help buyers, sellers and renters. Company data additionally mentions social media moderation and email monitoring.

Central Tact builds each operation around the client’s business. It can supply a single agent to cover overflow calls or run a complete outsourced customer support operation 24/7. Clients can start with one service and add others as volumes grow, managing everything through a single accountable partner instead of several vendors.

The company cites its NTRA certification and more than six years of experience as key credentials, along with trained staff and supporting infrastructure. It has a team in the 11 to 50 employee band.

Central Tact suits businesses that need bilingual Arabic and English customer support, companies looking for overflow or after-hours coverage, and US and UK firms that want to outsource lead generation and appointment setting without building an in-house team.

Central Tact LLC’s main headquarters is located in:

12 Haroun Dokki, Jizah Gov, Egypt, 12611, 12611, Al Jizah, Al Jizah, Egypt

Further, you may virtually reach out the company through the following contact information:

Website https://central-tact.com

LinkedIn https://www.linkedin.com/company/central-tact/

Facebook N/A

In addition, you may email them at [email protected] or call +20 101 164 5104.