CCI Global

CCI Global is an international contact center and Business Process Outsourcing (BPO) services provider headquartered in Dubai, United Arab Emirates. CCI Global is the country’s largest international and domestic outsourcing contact center.

CCI Global is a private company that employs between 15,000- 17,000 people throughout their contact center operations. Since CCI Global’s founding in 2006, the company has grown to include clients throughout South Africa and around the world. 

With a focus on providing communication avenues between clients and their customers, CCI Global works in every aspect of the communication journey, from daily problems to long-term problem-solving for every customer. 

CCI Global has served South Africa and the world with contact center services for over 19 years. With employees who strive to pursue excellence in their careers, CCI Global offers clients a high level of expertise and professionalism. 

CCI Global plays a crucial role in developing trust between clients and their potential customers. To succeed, CCI Global has dedicated itself to creating a healthy and happy work environment for its employees. In 2015, CCI has won the regional and national Wellness in the Workplace award. 

CCI Global strives to bring value to each client with every interaction through various unique services. Those services include:

• Collections
• Sales
• Customer retention
• Technical support
• Telemarketing
• Webchat
• Customer service
• Automation
• Customer experience services
• First-call resolution
• Outsourcing

CCI Global provides services to companies worldwide, with its headquarters in Dubai, and locations across Africa.

CCI South Africa’s pricing

CCI Global offers a variety of pricing options depending on each client’s needs. With customizable packages, CCI Global works with clients to get affordable and sustainable prices for specific requirements.  

CCI Global strives to outperform its competition in some notable ways:

• The team provides end-to-end solutions that add value for every client;
• The company is built on principles of integrated relationships and strong professional bonds;
• Clients have access to a range of services and solution options that meet specific needs;
• CCI Global builds a robust work environment that helps employees succeed in meeting the missions and vision, providing satisfaction for every client.

CCI Global, the leading contact center in Africa, provides value-added services for every client. 

Martin Roe (Chief Executive Officer)

Martin Roe is the Group CEO of CCI Global, a leading BPO provider headquartered in Dubai. With over 30 years of experience in the contact center and outsourcing industry, he has led CCI Global’s expansion across Africa and beyond. Roe is a strong advocate for impact sourcing and frequently speaks on customer experience, emotional intelligence, and empowering Africa’s youth in the workforce. He holds a B.A. in Politics from Manchester Metropolitan University.

Mark Chana (Chief Operating Officer)

Mark Chana is the COO of CCI Global, a leading BPO provider headquartered in Dubai. With over 25 years of experience, he has played a key role in scaling CCI Global’s operations across Africa. Previously, he was Managing Director of CCI South Africa, growing it into the country’s largest BPO contact center. Mark holds a Master’s in Biochemical Engineering from Purdue University and a Bachelor’s from University College London.

CCI Global is an international contact center and BPO services provider in Durban, South Africa. The company is a leader in the industry and the number-one contact center in South Africa.

CCI Global’s main headquarters is located in:

31st Floor, HDS Tower, Cluster F, Jumeirah Lakes Towers, Dubai, UAE , 449618, Dubai

Further, you may virtually reach out the company through the following contact information:

Website http://www.cciglobal.com

LinkedIn https://www.linkedin.com/company/cci-call-centres-pty-ltd/

Facebook N/A

In addition, you may email them at [email protected] or call n/a.