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Callbox

3.6/5 • Glassdoor rating

Overview

Callbox Inc. is a global B2B lead generation and sales development company helping businesses generate qualified leads, book sales appointments, build predictable sales pipelines, and accelerate revenue growth.

Founded in 2004 and headquartered in Encino, California, Callbox combines human expertise with AI-driven technology to deliver B2B Lead Generation, Appointment Setting, Sales Development, Lead Qualification, Outbound Lead Generation, Account-Based Marketing, Telemarketing, Event Marketing, Data Services, and Sales Outsourcing. Its multi-channel approach combines targeted prospect research, data intelligence, phone, email, LinkedIn, social, web, and digital outreach to connect businesses with relevant decision-makers.

Callbox serves clients across 60+ countries and operates across North America, LATAM, EMEA, and APAC, with global offices and teams supporting regional campaigns. The company has 20+ years of B2B experience, 15,000+ companies served, and 10,000+ campaigns executed. Callbox helps technology, SaaS, cybersecurity, AI, fintech, healthcare, manufacturing, logistics, professional services, and other B2B organizations generate sales opportunities, expand into new markets, and grow revenue.

Contact Callbox to build a stronger B2B sales pipeline.

What Callbox offers its clients

Callbox provides a full-service, subscription-based B2B growth engine so revenue teams don't have to build outbound capability in-house. Core offerings include:

B2B Lead Generation — targeted list building, data enrichment, and ideal customer profile (ICP) matching to identify in-market buyers.
Appointment Setting / Outsourced SDR — dedicated appointment-setting teams that run 9-touch, multi-channel sequences (phone, personalized email, LinkedIn) and hand off pre-qualified, sales-ready meetings directly to a client's AEs.
Account-Based Marketing (ABM) — stakeholder mapping and persona-based messaging for complex, multi-decision-maker enterprise deals.
Inbound Lead Generation — qualifying and converting inbound demand into sales-ready opportunities.
Event & Webinar Marketing — registration and attendance campaigns that turn event interest into pipeline.
Data Services — a proprietary in-house B2B database, supplemented by third-party sources and custom research, with support for client-provided prospect lists.

Every engagement includes a dedicated account strategist, real-time CRM sync (Salesforce, HubSpot, Pipedrive, and others), and weekly performance reporting — positioning Callbox as an extension of a client's internal sales and marketing team rather than a traditional call center vendor.

How Callbox outshines the competition

At Callbox, we don’t just make random calls or send generic blast emails and hope for a response. We take a strategic approach to our outreach efforts. Hence, we utilize the Account-Based Marketing (ABM) Approach, which involves reaching out to multiple decision-makers who have a say in the decision-making process instead of just targeting one contact in a company. This way, we guarantee that our messages reach the right people at the right time.

We understand that each contact has a unique role and position within the organization. That's why we take the time to craft personalized messaging that speaks directly to their specific needs and pain points. Tailoring our approach to each contact maximizes the chances of engagement and response.

Our Lead Nurturing tool is designed to automate the process of contacting clients at the right time. We gather information on your target prospects from our extensive in-house database, which includes 35 million target accounts and companies. Additionally, we augment our internal database with data from trusted third-party providers and conduct custom research to ensure comprehensive and accurate information. Furthermore, we give you the flexibility to provide your own prospect list for use in the campaign.

At Callbox, we value the importance of pricing flexibility for scaling your business. Whether you're a start-up lead generation service provider or aiming to enhance customer acquisition, we offer pricing options that are both robust and adaptable.

Callbox company structure

Callbox Inc. operates as a global B2B sales and marketing organization combining centralized strategy, technology, data intelligence, and regional sales development teams. Founded in 2004, the company is headquartered in Encino, California, with its primary operations in the Philippines and additional regional offices and teams supporting markets across North America, APAC, LATAM, and EMEA. Callbox currently reports 6+ global offices and 700+ team members serving clients across 50+ markets.

The organization brings together leadership, client success, sales development, data, research, marketing, content, operations, and technology functions. For client campaigns, Callbox can provide a dedicated team that includes a Client Success Manager, SDRs, Data Analysts, and Content Specialists, operating as an extension of the client's internal sales and marketing organization.

Callbox's delivery structure follows an integrated process: strategy and ICP development → market and account research → data enrichment → multi-channel prospecting → lead qualification → appointment setting → sales handoff → campaign optimization and reporting.

This combination of global infrastructure, regional expertise, specialized teams, and AI-powered technology enables Callbox to deliver scalable B2B lead generation and sales development programs across multiple industries and international markets.

Sample highlight service offering of Callbox

B2B Lead Generation & Appointment Setting

Callbox's B2B Lead Generation and Appointment Setting service helps companies identify target accounts, reach key decision-makers, qualify prospects, and generate sales meetings for their sales teams. Callbox combines targeted prospect research, verified B2B data, AI-assisted technology, and multi-channel outreach through phone, email, LinkedIn, and digital channels to create qualified sales opportunities.

The service is designed for B2B companies that need to build a stronger sales pipeline, increase qualified opportunities, enter new markets, or scale outbound sales without building a complete sales development team internally.

Callbox can support the full prospecting process, from ideal customer profile and account research through prospect engagement, lead qualification, appointment setting, and sales handoff. Its global teams support campaigns across North America, LATAM, EMEA, APAC, Singapore, and Australia.

Key benefits: Qualified B2B Leads • Sales Appointments • Lead Qualification • Sales Development • Pipeline Growth • Market Expansion

Callbox CTA: Build a stronger sales pipeline with Callbox. Contact our team to discuss your target market and B2B growth objectives.

Headquarters

4924 Balboa Blvd., #353 Los Angeles, California 91316

Public or Private

private

Seats or staff

500 - 999

Revenue

$ 50mil. - $250 mil.

Industries
  • Advertising & PR
  • Digital Marketing
  • Others

Details

Executive

ROM AGUSTIN, Founder Partner

Year Founded

02/03/2004

Countries of fulfillment
  • Canada
  • Colombia
  • Singapore
  • Spain
  • United Kingdom
  • United States
Sectors
  • Customer Service
  • Digital & Content Marketing
  • Specialized BPO Vertical
Contact information

+1 888.8107464

info@callboxinc.com

https://www.callbox.com


About Callbox: Review and comparison

Callbox is a lead generation and telemarketing Business Process Outsourcing (BPO) solutions service. 

The company’s central office lies just outside Los Angeles, California, where they’ve been providing Small & Medium Enterprises (SME) in Singapore and the Asia Pacific with outsourcing marketing solutions since 2009. The firm services industries such as Information Technology (IT), software, consultancy, BIFSI, healthcare, advertising, and more.

The California-based BPO company has serviced local companies as well as multinational organizations. Notable company milestones include awards in customer interaction solutions, third-party verification, B2B lead generation, sales lead generation, SMO provider, and outsourcing.

For more than a decade, Callbox has effectively entered into Asia Pacific (APAC) markets from its station in California. Included in the expansion are Hong Kong and Malaysia, as can be viewed on the company’s website.

Callbox Outsourcing

The lead generation BPO firm takes pride in understanding the time and research needed to qualify prospects. Its promise to clients involves freeing up more time for higher-value work by developing tailor-made marketing campaigns through a multi-touch, multichannel philosophy. Interested parties can visit the company’s contact page, call, or connect through WhatsApp.

Callbox claims to be the world’s most extensive B2B marketing and sales outsourcing provider that has serviced over 1,100 clients. In addition, it provides jobs to more than 700 employees with established offices in Singapore, Malaysia, and the UK.

Callbox’s BPO services and pricings

Callbox is a B2B lead generation, sales, and telemarketing solutions service that offers its clients the following:

  • Lead generation
  • Telemarketing
  • Event marketing
  • Database Solutions
  • Webinar and virtual event marketing
  • Voice services

Examples of industries the company services include:

  • IT, software
  • Advertising 
  • Consulting
  • Healthcare
  • Financial services

Callbox’s pricing

While pricing is handled on an individual customer basis depending on needs specified through consultation, the company does offer two specific packaged services: 

  • Dedicated team leads management 
  • Sales support and enablement 

Details of each service package, as well as a pricing request, can be viewed on the company’s pricing page.

How Callbox outshines its competition

Callbox offers customized pricing for lead generation and marketing outsourcing services. The company differentiates itself in three key areas:

  1. Multi-touch, multi-channel strategy
  2. Robust lead management and automation platform
  3. Highly-targeted prospect database

Key executives

Rom Agustin (Founder, CEO)

Rom Agustin is the current CEO of Callbox and founded the lead generation outsourcing company in 2004. He started in the oil and gas industry as an engineer, where he worked for ten years. The technician turned entrepreneur founded Callbox as his fourth owned and operated company. Others include internet service providers and consulting firms.

Rebecca Matias (VP, Sales & Marketing)

Rebecca Matias, the vice president of sales and marketing at Callbox, has over eight years of experience in sales and marketing. Forbes magazine named her one of the “World’s 100 Most Powerful Women for 2015,” including celebrities, billionaire activists, and more.

Callbox reviews and comparisons

Callbox is a full-service lead generation, sales, and telemarketing business process outsourcing service provider founded in 2004 and headquartered outside of Los Angeles, California. The firm’s reviews and headlines indicate a high-performance culture and as one of the top in-demand lead generation services.

Callbox’s contact information

Callbox’s main headquarters is located in:

4924 Balboa Blvd., #353 Los Angeles, California 91316

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at info@callboxinc.com or call +1 888.8107464.

References

https://www.crunchbase.com/organization/callbox-singapore

https://www.glassdoor.com/Overview/Working-at-Callbox-EI_IE236649.11,18.htm

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