Best Talk

Thank you for giving us the opportunity to connect. We are Best Talk Private Limited in Sri Lanka , a leading Business Process Outsourcing provider specializing in e.g., customer support, back-office processing, IT support, finance & accounting, etc.

We have [12 years] of experience serving clients across [bpo industry], helping them improve efficiency, reduce operational costs, and deliver exceptional customer experiences. Our team of skilled professionals leverages the latest technology, including AI, RPA, and cloud solutions, to ensure accurate and timely service delivery.

At Best Talk Private Limited , we are committed to understanding your unique needs and providing customized solutions that drive measurable results. We would love to explore how we can support your business goals and add value to your operations.

What Best Talk offers its clients

we provide customized outsourcing solutions that combine skilled human resources with advanced technology. Our key differentiators include:
• Tailored Workflows: We design processes specifically to meet each client’s unique needs, rather than offering generic solutions.
• Technology-Driven Efficiency: Leveraging AI, RPA, and cloud tools, we ensure faster, more accurate service delivery.
• Scalability & Flexibility: Our operations can quickly scale up or down to match client requirements.
• Dedicated Client Support: Each client is assigned a dedicated account manager to ensure smooth communication and proactive issue resolution.
• Measurable Results: We focus on tangible outcomes like cost savings, faster turnaround times, and higher customer satisfaction.

How Best Talk outshines the competition

Technology: AI, RPA, and cloud-based solutions for faster, error-free delivery
• People: Experienced, continuously trained staff focused on client success
• Flexibility: Scalable operations and customizable service packages
• Client-Centric Approach: Dedicated account managers ensuring smooth communication”

Best Talk company structure

A BPO (Business Process Outsourcing) company’s ownership structure usually reflects its size, funding sources, and strategic goals. At the top are the founders or promoters, who often retain majority ownership in smaller, privately held BPOs. They are responsible for setting the company’s vision, strategic direction, and high-level decision-making.

In medium to large BPOs, venture capital or private equity investors may hold significant stakes, providing capital for expansion while also influencing strategic decisions through board representation. In such cases, the founders’ ownership might be diluted but they continue to play a key leadership role.

Many BPOs also implement ESOPs (Employee Stock Ownership Plans) to incentivize senior management and key employees, aligning their performance with the company’s success.

For publicly listed BPOs, ownership is spread across retail investors, institutional investors, and promoters, with governance overseen by a board of directors. This structure ensures transparency, regulatory compliance, and accountability, while the CEO and management team handle daily operations.

Some BPOs operate as joint ventures or strategic partnerships, combining local expertise with international experience, where ownership is shared between domestic and foreign entities. This approach distributes risk, brings in global best practices, and accelerates growth.

Overall, the ownership structure directly influences decision-making speed, funding capacity, management autonomy, and long-term strategic direction of the BPO.

Sample highlight service offering of Best Talk

We offer BPO seat leasing at $499 per month per seat, which includes fully equipped workstations, trained agents, supervisory support, and IT infrastructure—enabling clients to start outsourcing immediately without large upfront investments