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Aspect Software Inc.

About

Aspect Software is one of the top business cloud contact center across the globe and also offers solutions for workforce optimization.

The aim of the company is to make customer engagement technologies such as social media, chat and text, a harmonious and integrated part of the overall engagement experience.

The software enterprise offers tools and services for coordinating customer-facing operations for both front and back offices, managing personnel and optimizing company processes.
In addition to this, owing to the preservation and intelligent use of interaction data and CRM across channels, the need for human touch for resolving an issue is also met by the right people with suitable skills.

The professional services offered by Aspect Software helps elevate customer experience by transforming technological investments into solid business solutions for your company. This helps ensure that your business is able to seamlessly align people, data sources and processes.

As far as workforce optimization is concerned, Aspect Software can helps companies in a variety of different areas including team productivity, best practices, forecasting and planning, resource scheduling etc.

At the customer end Aspect Software can help initiate modern self-service capabilities which can result in significant cost savings, enhance customer experience and give you a distinct competitive advantage.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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