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Aspect Software Inc.

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About

Aspect Software is one of the top business cloud contact center across the globe and also offers solutions for workforce optimization.

The aim of the company is to make customer engagement technologies such as social media, chat and text, a harmonious and integrated part of the overall engagement experience.

The software enterprise offers tools and services for coordinating customer-facing operations for both front and back offices, managing personnel and optimizing company processes.
In addition to this, owing to the preservation and intelligent use of interaction data and CRM across channels, the need for human touch for resolving an issue is also met by the right people with suitable skills.

The professional services offered by Aspect Software helps elevate customer experience by transforming technological investments into solid business solutions for your company. This helps ensure that your business is able to seamlessly align people, data sources and processes.

As far as workforce optimization is concerned, Aspect Software can helps companies in a variety of different areas including team productivity, best practices, forecasting and planning, resource scheduling etc.

At the customer end Aspect Software can help initiate modern self-service capabilities which can result in significant cost savings, enhance customer experience and give you a distinct competitive advantage.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

$100 to $500 million (USD)

Industries

-

Highlights

Domain Authority

74

Site traffic

9,316

OA ranking

-

Glassdoor rating

3.3

CrunchBase ranking

-

Details

Executive

Patrick Dennis , Chief Executive Officer, President

Year Founded

-

Countries of fulfillment

-

Sectors

-

Contact information

1-800-999-4455

https://www.aspect.com

Social media

About Aspect Software Inc.: Review and comparison

Aspect Software is a center that provides customer contact and Microsoft platform solutions globally. The firm’s headquarters are in Westford, Massachusetts, United States, and they’ve been providing solutions to challenging problems since 1973 when it built its first ACD.  

The company has over 45 years of experience in developing products built on efficiency, stability, cost-effectiveness, and accessibility principles. In 2011, Aspect Software officially launched two Galway-based operations.

Since then, the company has delivered excellent customer technical support and provided software production and distribution. Additionally, Galway acts as a center where administrative functions are shared.  

Aspect Software provides technical support to customers in Europe, Africa, the Middle East, and several regions of the Asia Pacific. Currently, the company has 1,000 to 5,000 employees, with a revenue base estimated at $100 to $500 million.

Aspect Software Inc. Outsourcing

Aspect Software is a globally recognized firm by industry analysts for its success in helping enterprises achieve strategic objectives, enhance customer satisfaction, and deliver operational efficiency. This award-winning company caters to firms of all sizes, enabling them to achieve their business goals. How? Through a combination of time-tested software and professional customer services.

Aspect is trusted by top commercial banks, airline carriers, telecom providers, healthcare providers, general merchandisers, and many other lines of work. It helps them deliver better experiences for both their customers and the employees serving them.

The company works closely with strategic alliance partners, such as Amazon, Microsoft, and salesforce, to deliver the industry’s number one customer experience that exceeds customers’ expectations in technology, consulting, and content.

Aspect Software Inc.’s BPO services and pricings

Aspect Software cares about improving and simplifying customer relationships and engagements. To help do so, they offer the following services:

  1. Contact center solutions
  • Inbound voice
  • Outbound voice
  • Omnichannel agent-customer contact
  • Self-service with CX automation
  1. Workforce optimization solutions
  • Workforce management
  • Performance management
  • Quality management
  • Workforce and interaction analytics

Irrespective of the size of your company or discipline you’re in, Aspect Software offers solutions, enabling your enterprise to meet the expectations of the modern consumer who tends to be both socially connected and tech-savvy.

Aspect Software’s pricing

The company doesn’t list its pricing details on its website. However, their prices typically depend on the kind of solution you’re seeking for your business. 

Once you contact them, they can provide you with a quote based on your plans and specific organization needs.

How Aspect Software Inc. outshines its competition

Aspect Software is the best at what they do. They have over 45 years of experience helping some top businesses and leading contact centers expand and improve their customer engagements. It’s no wonder they come second to none of their competitors. 

Here’s what makes them excel: 

  • They offer their services worldwide, creating a global customer base.
  • They provide a variety of solutions for their clients that no other competitor can match.
  • Their call center services are available 24/7.
  • They integrate different technologies to help meet organization goals, ultimately enabling them to make higher profits, minimize operating costs, and achieve overall market success.

Key executives

Below are Aspect Software’s key executives:

Patrick Dennis (President and CEO)
Patrick Dennis previously served as an operating executive at Vector. He consults with the founders, board, and private equity partners on various matters regarding the company’s growth, strategic planning, capital requirement, and structure.

David Funck (Chief Technology Officer)
David Funck has served at Aspect in this capacity for 20 years. He runs the software and cloud network architectures. In addition, he’s an innovative and thoughtful leader whose tenure has seen nine core contact-center technology patents issued.

Aspect Software Inc. reviews and comparisons

Aspect Software is an award-winning BPO solution provider across the globe. According to most of the employees who have worked there, the management is excellent. They allow flexibility, making it easy to balance work and life.

One current employee describes the place as “awesome.” You can compare Aspect with other BPO service providers, including Avaya, NICE, and Genesys.

Aspect Software Inc.’s contact information

Aspect Software Inc.’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-800-999-4455.

References

https://www.glassdoor.com/Overview/Working-at-Aspect-Software-EI_IE40069.11,26.htm

https://www.crunchbase.com/organization/aspect-software

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Aspect Software Inc. videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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