View all BPO Companies

Arvato UK

Claim company

About

We are Arvato CRM Solutions. We design and deliver award-winning customer service and back-office processing services for some of the world’s most respected brands, as well as innovative public sector clients. Driven by technology, differentiated by experience and powered by our people, we help our clients achieve their strategic objectives and delight their customers.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

41

Site traffic

4,629

OA ranking

-

Glassdoor rating

2.7

CrunchBase ranking

-

Details

Executive

Nimfa Camargo, Operations Supervisor

Year Founded

-

Countries of fulfillment

-

Sectors

-

Contact information

44 (0)844 846 0800

https://www.arvato.co.uk

Social media

-

About Arvato UK: Review and comparison

Arvato Bertelsmann is a subsidiary of Bertelsmann, a world-renowned business process outsourcing (BPO) company. Arvato Bertelsmann is a privately-owned company that offers a variety of contact center services to clients worldwide. 

This company values inclusion, creativity, diversity, and partnership, which is why the employees are so highly-skilled in customer service relations. Employees work hard to deliver a personalized customer service experience to each client. 

The company provides a high-quality customer service experience through its state-of-the-art technologies. By using these technologies, the company can efficiently reach clients all around the globe. 

Arvato Bertelsmann is a large company compared to many contact centers in the UK. It’s estimated that the company currently has between 1,000 and 5,000 employees.

Arvato UK Outsourcing

Arvato Bertelsmann has office locations all around the United Kingdom. Its main headquarters office is in Slough, and there are other offices in cities such as Swansea, Warwick, Newcastle, Bootle, Willerby, and Farnborough. 

The company works beside its daughter and parent companies to reach international clients and expand its horizons. 

Arvato Bertelsmann partners with several large businesses in the United Kingdom, including:

  • Fremantle 
  • The Department for Transport
  • The Education and Skills Funding Agency

Arvato UK’s BPO services and pricings

Arvato Bertelsmann provides a wide range of outsourced contact center and back-office support services to its clients, including:

  • Inbound and outbound calling
  • Customer retention
  • Artificial intelligence
  • Financial customer service
  • Complaint management
  • Email management
  • Social media management

Arvato Bertelsmann pricing

Arvato Bertelsmann recognizes the importance of providing cost-effective solutions to its customers. Even though the company doesn’t list specific prices on its website, you can fill out a contact form to get in touch with a representative to further discuss service prices. 

How Arvato UK outshines its competition

Arvato Bertelsmann values its customers, but it also values its employees. The company puts diversity and inclusion among its top priorities. Diversity days and attending activities to support LGBTQ+ employees are highly encouraged. The company has also committed itself to improving gender pay inequality annually. 

Unlike many other contact center services in the UK, this company established a global presence with the help of its parent company, Bertelsmann. Its significant global presence allows it to provide 24/7, multilingual services to its clients.

Key executives

Debra Maxwell (CEO) 

Debra Maxwell has been the CEO of Arvato Bertelsmann since 2013. She has nearly 25 years of experience in the business world and has received several certifications from world-renowned schools, namely Harvard Business School. 

Richard Parkin (CFO)

Richard Parkin has been the company’s CFO since 2013, but he has been with the company since 2004. He has 25 years of experience in the business world. He graduated from the University of Central Lancashire with an accounting and finance degree in 1990. 

Arvato UK reviews and comparisons

Arvato Bertelsmann is a contact center outsourcing agency that provides high-quality services to clients all around the world. According to Glassdoor, most employees are happy with their jobs here and recommend the company to friends seeking employment. Nearly 80% of employees approve of the CEO. 

Arvato UK’s contact information

Arvato UK’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 44 (0)844 846 0800.

References

https://www.crunchbase.com/organization/arvato-uk

https://www.glassdoor.com/Overview/Working-at-Arvato-Digital-Services-EI_IE638100.11,34.htm

Arvato UK news, podcast & articles

No news, podcast & articles available for this BPO

Arvato UK videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.