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ARC Telecom

4.5/5 • Glassdoor rating


A ARC Telecom foi criada em 1995, sendo o foco de suas operações a oferta de serviços e soluções customizadas de telecomunicações para empresas de todos os perfis e segmentos. Dois fatores impulsionam de forma constante o crescimento da empresa: qualidade e experiência. Resultado de uma condução séria e um avançado conhecimento técnico, os clientes ARC Telecom são uníssonos em relação aos serviços prestados.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Ronaldo Bastos, Director

Year Founded


Countries of fulfillment




Contact information

55 11 5189-4233


About ARC Telecom: Review and comparison

As one of the older business process outsourcing (BPO) companies, founded in 1985, ARC Telecom has provided technology and communications services to clients and the businesses they serve for decades. Headquartered in Sao Paulo, Brazil, the firm has a reputation for quality assistance worldwide.

Per their company website, ARC Telecom offers an integration of various services meant to fit the telecommunications needs of multiple industries. The firm doesn’t limit itself to a handful of particular sectors for servicing. Instead, it offers solutions that clients can implement within all industries and fields.

While the firm only has about 50 employees, the length of time in operation gives testament to the quality of service it provides to clients. Due to the influx in demand for BPO services, the company will likely expand in staff growth in the near future.

ARC Telecom Outsourcing

When it comes to finding appropriate communication methods for a business, taking the time to research and implement specific technology and services can be time-consuming and resource-draining. Acquiring an outsourcing team such as ARC Telecom can take the stress of the situation off your plate and into the hands of a capable and knowledgeable team.

With its extensive service history, the company has acquired multiple high-end clients. Some of these include Yamaha, Grand Plaza Shopping, Aggreko, and Bomi Group.

ARC Telecom’s BPO services and pricings

With telecommunications at the center of what they do, ARC Telecom provides a surplus of strategies to meet the particular communication needs of their clients. Some of the offerings include:

  • Unified Communications
  • System Integration Services
  • Application Integration Services 
  • Database Integration Services
  • Contact Center Support
  • IVR Application Development
  • Voice Portal Development
  • Network Infrastructure Development
  • Natural Voice Recognition Technology
  • Speak to Text Integration
  • Automation Generation
  • Environment Monitoring
  • Integration Security
  • Self-Service Portals
  • Operational Consulting
  • Technological Consulting
  • Service Optimization
  • Expert Technical Support
  • 24/7 Call Center Assistance

The BPO company is constantly adapting and altering services to meet the increase in demand and changing trends with the telecommunications sectors they serve.

ARC Telecom’s pricing

Due to the customized approach to service allocation that ARC Telecom provides, they do not offer generic pricing guidelines or packaging options on their company website. To acquire a custom quote for business needs, prospective clients should reach out to a sales representative through the company website.

How ARC Telecom outshines its competition

With the length of operation that ARC Telecom holds in the industry and the high-profile clients it serves, the company has a positive reputation in the field and sits at the top of the BPO rankings. Although they are one of the smaller BPO’s globally, they offer quality service and professionalism that clients appreciate.

Key executives

Ricardo Okabayashi (Owner)

As the owner of ARC Telecom, Ricardo Okabayashi oversees all operations in the company and works alongside teams to make positive changes for clients.

Ronaldo Bastos (Director)

Ronaldo Bastos has worked with ARC Telecom in the director position since May 2001. During his time at the company, he has integrated innovative solutions for clients and those they serve

ARC Telecom reviews and comparisons

Having a long period of operation and positive testimonials gives the company a leading edge over other BPO’s in the industry. Prospective clients can compare the organization to DDM Motivacion, Alpha Thrust Management, and Next Door Solutions.

ARC Telecom’s contact information

ARC Telecom’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Website https://

In addition, you may email them at [email protected] or call 55 11 5189-4233.



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