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Apex

About

We were born and work to create the future we want to see. We are a leading Digital Customer Experience service company in Latin America.
Apex America emerged out of the dream of two entrepreneurs from Córdoba, who wished to create a technological pole in their city.

Today, we are more than 6000 associates strategically located in Latin America to offer international quality services to our customers. We are a company with high global standards looking for the personal and professional development of our associates.
Since our inception in the year 2003, we understood the importance of working as strategic partners of our customers and today, we provide more than 30 global companies with innovative Digital Customer Experience solutions.
The key factors in our services differentiate us: flexibility, closeness, response time and action. We are innovative and work finding new tools to support and help grow our strategic partners’ business.
Our operative centers’ network is strategically located in Latin America to meet our customers’ needs and the 91% of our strategic partners recommend us.

Headquarters

-

Public or Private

private

Seats or staff

5,001-10,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

3,019,688

Domain Authority

33

Site traffic

3,569

OA ranking

-

Glassdoor rating

4.1

CrunchBase ranking

-

Details

Executive

Marcelo Cid, Co-founder and President

Year Founded

2003

Countries of Fulfillment

-

Sectors

-

Contact information

-

Social media

About Apex: Review and comparison

Apex is a Business Process Outsourcing (BPO) services provider that offers a digital customer experience for its clients. The co-founders wanted to create a technological hub, so they founded this company in 2003 to help their clients grow and achieve higher levels of success with better processes and digital support. 

With over 6,000 employees in Latin America and 15 operational centers in six countries, Apex uses strategic planning, technology, and streamlined processes to lead their clients to higher incomes, better employee retention, and better client satisfaction.

Apex Outsourcing

Apex works with over 50 major brands worldwide and manages over 62 million conversations each year for its clients. With high employee engagement and thousands of partners working with them, this company is prepared to help any client meet their outsourcing needs. 

Their operational centers in Argentina, Brazil, Chile, Columbia, Honduras, and Paraguay strive to create a digital customer experience to make customer management and retention easier and more affordable for its client companies.

Apex’s BPO services and pricings

Apex handles back-office and offshore BPO service outsourcing as well as many other administrative tasks for its clients, including: 

  • Customer Care
  • Call and Contact Center
  • Technical Support
  • Back Office
  • Help Desk
  • Social Media
  • Software development
  • Finance and Accounting Outsourcing
  • Sales Back Office
  • Sales Management

The company also uses world-class technology and Artificial Intelligence (AI) to offer advanced services. 

  • Advanced Speech and Text Analytics help process and analyze conversations with customers to increase their satisfaction and engagement.
  • AI Chatbots provide digital, hands-off customer assistance for common problems.
  • Self-Operating Customer Menus reduce expenses for phone and live chat support.

Apex’s pricing

Apex’s pricing depends on each client’s unique needs. To request a quote for services, contact Apex directly.

How Apex outshines its competition

Apex believes that people are the most valuable resource of any company, so associate enrichment and development is a high priority. They use the Agile process to deliver results fast and follow a three-stage customer management model:

  1. Understand
  2. Design
  3. Improve

Their model of fast results and innovation gives them a 99% customer recommendation rate.

Key executives

Marcelo Cid (Co-Founder and President)

Marcelo Cid’s education includes a degree in economics from the Universidad Nacional de Córdoba and programs from several institutions, including London Business School, Harvard University, and Columbia University. Cid became the President of this company when he founded it and remains at the top spot today. 

Humberto Sahade (Co-Founder and Chairman of the Board)

Humberto Sahad earned a Bachelor of Business degree from the Universidad Católica de Córdoba. He also completed several programs at institutions like London Business School, Harvard Business School, and the Swinburne University of Technology. Mr. Sahade served as CEO of Apex for several years and has been the company’s Chairman of the Holdings Board since 2010.

Apex reviews and comparisons

Apex is an innovative digital services BPO solutions provider headquartered in Argentina. While we currently do not have any reviews for Apex, we suggest comparing the firm to other midsize and large BPO providers and offshore outsourcing companies in Latin America. 

Apex’s contact information

Apex’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

References

https://www.glassdoor.com/Overview/Working-at-Apex-America-EI_IE949275.11,23.htm

https://www.crunchbase.com/organization/apex-america-bpo

Apex news, podcast & articles

No news, podcast & articles available for this BPO

Apex videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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