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A Better Answer

4.1/5 • Glassdoor rating


Since 1971, A Better Answer Call Centers has served its customers by employing the most creative call handling techniques and applying the latest technology in telecommunications. With offices in Dallas, Fort Worth, and Houston, A Better Answer has established itself as a trusted, American call center with the capability of providing bilingual telephone services. ABA is 100% female owned and operated: a Certified Minority Owned Business, and is proud of its team of dedicated answering service professionals who have helped ABA win the Association of TeleServices International’s (ATSI) Award of Excellence for 14 consecutive years and the Dallas Business Journal’s Best Places To Work.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Dee Hawkins, CEO

Year Founded


Countries of fulfillment




Contact information


About A Better Answer: Review and comparison

A Better Answer Call Center has been serving customers with creative and innovative call handling services since 1971. By utilizing the latest and most advanced telecommunications technologies and practices, A Better Answer has built its reputation as one of America’s most trusted bilingual call centers. 

A Better Answer operates offices in Fort Worth, Dallas, and Houston, TX. A Better Answer prides itself on being a Certified Minority-Owned Business, as it is 100% female-owned and operated. A Better Answer is available 24/7/365 to cover overflow, after-hours, vacation coverage, and more. 

Their dedicated staff has worked hard to earn their 14th consecutive Association of TeleServices International’s Award of Excellence and the Dallas Business Journal’s Best Places to Work Award. 

A Better Answer Outsourcing

Based in Plano, Texas, A Better Answer holds a place of prestige, creating hundreds of jobs for Plano area residents. Further, A Better Answer has call center locations in Dallas, Fort Worth, and Houston, providing hundreds of additional jobs in the area. 

Providing a wide variety of services, including text and email, call handling, and lead qualification, A Better Answer has created a company to be proud of. Employing bilingual call handlers ensures your customers are best served regardless of their preference for Spanish or English.

A Better Answer’s BPO services and pricings

A Better Answer is a full-service Business Process Outsourcing service offering a range of valuable benefits: 

  • Telephone Answering Services
  • Call Center Services
  • Web Call Handling and Order Entry
  • Message Delivery via Email/Text/Voicemail
  • Escalated Dispatch
  • Inbound/Outbound
  • Customer Service Management
  • Virtual Offices
  • Custom Special Applications, and
  • Virtual Receptionist

A Better Answer’s pricing

With so many available services, the best way to get an accurate quote is to call our professionals and discuss your business needs. Prices for A Better Answer’s services will vary depending on the tasks that suit you best. 

A Better Answer will provide services from vacation coverage to full call and order management and most variances in between. You’re sure to find the right combination of options to suit your needs and your budget, so contact us to discuss the best plan of action.  

How A Better Answer outshines its competition

A Better Answer is committed to high-quality, personable service for every business we partner with. Customers have given brilliant testimony to our competitive benefits and actionable results. 

  • Increase Call Volume
  • Answer after-hours calls
  • Adaptability to new business technologies and needs
  • Complete communication with customers and patients after hours and on holidays
  • Order collection
  • Message relay
  • Email & text services in English and Spanish
  • USA Operated
  • Woman-Owned and Operated

Key executives

Dee Hawkins (CEO)

Dee Hawkins has been A Better Answer’s Chief Executive (CEO) since its inception in 1971. With over 50 years of experience in the industry, it’s easy to see why she stands at the forefront of such a highly reputable company.

Vicki Ferreria (Sales Manager)

Vicki Ferreria has been with A Better Answer for 35 years, first as the call center’s Operations Manager, then later focusing on the Sales Management side of operations.

A Better Answer reviews and comparisons

Comparisons for call center services can be daunting; several clients have left raving reviews all over the web. With such a long history, it’s clear A Better Answer has used its quality service, adaptability, and longevity to create a space of recognition within the industry. Comparing this company to other small specialty call center services would make the most accurate comparison. 

A Better Answer’s contact information

A Better Answer’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-866-442-9500.


A Better Answer news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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