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USource

4.7/5 • Glassdoor rating

Overview

USource is a Philippines-based digital outsourcing company specialising in back-office operations, digital platforms, and knowledge work. We build embedded teams for businesses in Australia, the US, and the UK — teams that understand your workflows, tools, and industry, not just your job descriptions.

Operating since 2015. ~125 staff. Built for businesses that want results over headcount.

What USource offers its clients

USource delivers managed offshore teams across:

- Customer support and client services
- Ecommerce operations
- AI-enhanced support
- Digital marketing and content operations
- Web, platform, and eCommerce support
- Back office services
- Executive and administrative assistance

All engagements include recruitment, employment, and ongoing management, giving clients a complete offshore function, not just headcount.

How USource outshines the competition

Speed, fit, and delivery - the three things most outsourcing companies struggle to deliver together.

USource clients typically have new team members integrated and productive within 24–72 hours. Staff are matched for digital fluency and industry context, so the lift on your end is minimal. And with management infrastructure already in place, performance doesn't depend on you micromanaging from the other side of the world.
No lengthy setup. No generic hires. No disappearing act after placement.

USource company structure

USource is headquartered in Sydney, Australia, with delivery operations based in the Philippines. Founded in 2015, serving clients across Australia, the United States, and the United Kingdom.

When you work with USource, you get dedicated team members - people embedded in your workflows, focused on your business, and accountable to your outcomes. But they don't operate in isolation. Each team member sits within a broader team of specialists working across similar functions, supported by assistant managers and team managers who provide oversight, quality control, and escalation paths in the background.

You get the control and familiarity of a dedicated hire, with the depth and support structure of a larger operation behind them.

Sample highlight service offering of USource

USource delivers specialist offshore teams across a broad range of digital functions, including:

- Digital Advertising: paid media execution across platforms, managed by specialists who know how to spend your budget efficiently

- Google Ads: dedicated Google Ads operators handling campaign setup, optimisation, and reporting

SEO & GEO: search and generative engine optimisation for businesses that need to be found by both humans and AI

Data & Analytics: interpretation and reporting that turns raw data into decisions

Copywriting: content built for conversion, clarity, and search visibility

Graphic Design: production-ready design for digital platforms, campaigns, and brand assets

Development + AI: web development and AI-assisted automation for businesses building or scaling digital infrastructure

Email Marketing: end-to-end campaign management from strategy through to deployment and optimisation

Ecommerce Operations: catalogue management, order processing, and platform support for online retailers

24/7 Customer Support: round-the-clock digital support teams that represent your brand with consistency

Social Media: content and community management across major platforms

Virtual Assistants: experienced executive and administrative support integrated directly into your workflow

AI + Human: blended delivery models combining AI tooling with skilled human oversight for speed without sacrificing quality

Headquarters

Australia / Philippines

Public or Private

private

Seats or staff

100 - 249

Revenue

-

Industries
  • Advertising & PR
  • BPO
  • BPO industry
  • Business Administration
  • Construction Renovation
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Education
  • Educational Businesses
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Hospitality
  • IT Services and IT Consulting
  • Non Profit
  • Professional Services
  • Real Estate
  • Retail
  • SaaS
  • Tech support
  • Transportation
  • Travel

Details

Executive

Daniel Wilson

Year Founded

07/04/2015

Countries of fulfillment
  • Australia
  • Canada
  • New Zealand
  • United Arab Emirates
  • United Kingdom
  • United States
Sectors
  • Admin Support
  • Agency Contract Partner
  • Back Office Support
  • Customer Service
  • Data Analytics and AI
  • Digital & Content Marketing
  • Employer of Record (EOR)
  • Full service BPO
  • Human Resource & Legal
  • Inbound & Outbound
  • IT Services and IT Consulting
  • Retail
Contact information

-

us@usource.me


About USource: Review and comparison

USource offers digital staffing outsourcing solutions to businesses of all sizes – from small and medium enterprises to large companies.

The firm provides its clients with a platform they can use and a small agile team to work with, depending on their requirements.

USource was founded in 2014 and is focused on providing digital staffing solutions to other business organizations.

It offers end-to-end support for companies – even startups – and helps them through digital and back-office operations support.

USource Outsourcing

USource’s headquarters are located in New South Wales, Australia. It also has two satellite offices in the Philippines.

The company aims to give businesses access to low-cost digital specialists that will help them cope with the rapidly evolving digital landscape.

USource’s BPO services and pricings

USource offers a wide range of services across various verticals for its clients.

Its services include:

  • Digital advertising
  • Google ads
  • Search engine optimization (SEO)
  • Data and analytics
  • Copywriting
  • Graphic design
  • Development and automation
  • Email marketing
  • 24/7 digital support
  • Social media
  • Virtual assistants

USource has three management setups for its clients – marketplace-managed, agency-managed, and self-managed.

These setups give their clients the flexibility to choose management arrangements that suit their particular needs.

Marketplace-managed

Marketed for startups and businesses needing assistance with digital tasks and projects. Clients can hire just one or an entire team of digital specialists.

Perks and Inclusions:

  • Connect through USource Upwork
  • Ability to lock in team member hours
  • Work full-time in USource offices
  • Support from USource Staffing Manager
  • Time tracking and billing managed through Upwork
  • Lower rates for digital team members
  • No minimum hours

Agency-managed

Clients can hire a digital professional or an agile digital team.

Perks and Inclusions:

  • Hired directly through USource
  • Dedicated team members
  • Work full-time from USource offices
  • Support of USource Client Manager
  • Support of team manager and agency
  • Monthly billing accounts team
  • Month-to-month agreement
  • Project pipeline management
  • Time tracking managed by USource
  • Higher rates due to agency involvement

Self-managed

Clients can also bring their own staff and let USource provide the equipment, space, and infrastructure they’ll use. This setup is ideal for businesses that require increased or full control over their staff.

Perks and Inclusions:

  • Shared and private coworking space
  • Desks and comfortable seats
  • 200 Mbps optic fiber internet (plus redundancies)
  • Electricity
  • Computers (additional fee)
  • CCTV monitoring
  • Screen and time tracking (optional)
  • Access to on-demand digital staff

Clients availing USource’s digital staffing management services can also access (for an additional fee) shared resources, such as:

  • Digital project managers
  • Team supervision
  • Facilities
  • HR management
  • Payroll support
  • IT support

USource’s pricings

The company’s staffing services are priced based on the specific requirements of their clients.

Connect with USource to avail of price quotes depending on the services needed.

How USource outshines its competition

USource offers its clients great flexibility when it comes to outsourcing digital staff.

Its wide breadth of offered services is also backed by powerful platforms and software solutions that greatly increase process efficiency.

USource has great familiarity with the different platforms used in various industries.

Thus, its clients will have little to no problem at all with onboarding outsourced employees and having them use the company’s existing platforms.

Key executives

Michael Wilson is USource’s co-founder and present managing director.

USource reviews and comparisons

USource’s services give its clients an edge over their competitors through low-cost skilled professionals outsourced from the Philippines.

These Filipino digital specialists can start working on the same day they’re hired – meaning clients don’t have to waste additional time training and briefing their new hires.

USource also possesses various software platforms, such as:

  • MozPro and Ahrefs for SEO
  • Asana and Zendesk for Support
  • InDesign and Photoshop for Design
  • Google Ads and Facebook Ads for Digital Ads
  • Google Analytics and DashThis for Analytics
  • Smile.io and Marketo for Marketing
  • And more

USource’s contact information

USource’s main headquarters is located in:

Australia / Philippines

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at us@usource.me

References

USource news, podcast & articles

USource videos & images

No videos & images available for this BPO

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Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,700+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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