Kankei

Kankei is a Business Process Outsourcing (BPO) solutions provider specializing in assisting client brands in customer relationship management, transaction building, and acquisition. This BPO company is headquartered in Mumbai, India, and has centers and representatives in Asia, Canada, and the United States.

Kankei aids brands in conceptualizing, designing, creating, and implementing business process programs that increase their customer bases, maximize transactions with current customers, and improve customer activation and retention.

Kankei has established itself as a well-reputed call center company since 1998. These years of experience in customer service and customer interaction processes have allowed this BPO service provider to create highly effective solutions in improving business outcomes and increasing productivity while maximizing the customer experience.

Kankei follows a central philosophy of placing its employees and clients first. This privately-held BPO solution provider follows a simple objective of providing top-notch outsourced customer service and interaction services to the top brands in India and across the globe.

Kankei offers the following BPO services to help its client brands meet their needs and goals:

Inbound Call Center Services

• Live Agent
• Live Web Chat Support
• Customer Service Email Support
• Response Management
• Interactive Voice Response
• Voicemail Management

Consumer Services Management

• Setup and Management of Toll Free lines
• Inbound Call Management 
• Email Response Management
• PO Box and Physical Mail Management
• Customer Inquiry and Grievance Handling
• Escalation and Case Management
• Reporting and Analysis

Ecommerce Services

• Content Listing
• Content Management
• Order Verification and Approvals
• Customer Service
• Database Management
• Reporting and Analysis
• Financial Accounting
• Marketplace Statement Reconciliation
• Returns Management
• Website Software Maintenance

Social Media Response

• Track and Manage Responses
• Track Brand Conversion
• Proactive Content Placement

Trade and Dealer Helplines

• Cellular Services
• Sanitary Ware Products
• Beverage Companies
• Fintech Companies
• Contact Lens Manufacturers

Kankei’s pricing

Kankei creates solution packages that are carefully tailored to meet the unique needs of each specific client brand. Thus, no two service packages are identical, and pricing varies accordingly. 

For a consultation and quote, contact Kankei.

Kankei stands out among its BPO service provider peers due to the depth and quality of the experience of its team. This company boasts a staff whose combined years of experience provide a wealth of professional instincts and knowledge to draw from in serving its client brands.

This highly experienced and rigorously trained staff is able to provide the highest quality solutions to its client companies, improving their business outcomes and customer experiences in measurable ways.

Raghunath Bile (Associate Vice President – Finance, Legal & Compliance)

Raghunath Bile has served as Associate Vice President of Finance, Legal, and Compliance at Kankei since January of 2003. He received his PG in Corporate Law from the Asian School of Law in 2009 and his Diploma in Intellectual Property Rights Act from the Asian School of Cyber Law that same year. Bile’s areas of specialty include Management, Team Management, and Strategic Planning.

Kankei receives high praise from its clients for the expertise and professionalism of its staff, the positive business outcomes its solutions provide, and the cost-efficiency of its services.

Kankei’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.kankei.com

LinkedIn http://www.linkedin.com/company/kankei

Facebook https://www.facebook.com/KankeiGlobal/

In addition, you may email them at [email protected]

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