Services & Capabilities
Service lines. The home page sets out a menu of six services: customer support, technical support, sales and lead generation, back-office support, chat and email support, and appointment setting. — "Comprehensive call center and BPO solutions tailored to meet your unique business needs" The platform record lists IT development, sales and lead generation, technical support, and inbound and outbound voice.
Chat and email. The written channels are sold as their own line. — "Real-time chat support and comprehensive email management to ensure consistent communication across all channels." The page lists live chat, email management, response templates and escalation workflows.
Back office. The back-office line covers administrative work. — "Comprehensive administrative and operational support services to streamline your business processes and improve efficiency." The page names data entry, document processing, quality assurance and process optimisation.
Appointment setting. A separate line handles scheduling. — "Professional appointment scheduling and calendar management services to optimize your business operations and client interactions." The page lists confirmation calls, follow-up campaigns and rescheduling.
Technical support. The technical-support page describes tiered work. — "Our teams are trained in level 1 to level 3 technical support, product troubleshooting and CRM ticketing." A buyer should ask which products and platforms each team already supports.
Healthcare. A dedicated healthcare page covers medical practices. — "Call screening and routing Properly route calls to the right department, reduce workflow disruptions." The page also lists appointment reminders and rescheduling for patients.
Client Base & Market Position
Industries. The home page lists the sectors it serves. — "UNO is proud to offer call center and back-office services for a diverse range of industries" A buyer should ask which sectors carry most of the volume. The platform record names automotive, technology and travel verticals.
Technology buyers. The technical-support page names the technology segments. — "SaaS (Software as a Service) Hardware & Device Manufacturers FinTech & Payment Platforms Consumer Apps MSPs & Systems Integrators Telecommunications Providers"
Client voices. The home page shows client testimonials. — "We have worked with UNO for over 12 years and have always enjoyed their transparency and communication" A buyer should ask for named references in the buyer's own vertical.
Recognition. The home page lists awards, among them an honorable mention in a best-outsourced category. — "by the prestigious International Quality and Productivity Center (IQPC) organization at the Call Center Week Awards event in Las Vegas" The page describes a second award. — "has been announced as the winner of the award for Customer Commitment in the inaugural year of the National Customer Service Week PACE CXE Awards" A buyer should ask for the award dates.
Delivery Infrastructure & Operations
Location. The contact section gives the delivery address. — "Avenue Gregorio Luperon km 6 1/2 Gurabo, Zona franca D'Clase, Nave 11, Dominican Republic" The same section states the market. — "Serving clients across North America" The careers page ties recruiting to Santiago, where the Gurabo site sits. — "Bilingual Call Center Jobs in Santiago, DR" The platform record lists the Dominican Republic and the United States as delivery locations.
Platform. The technical-support page describes the call platform. — "UNO provides a robust Contact Center as a Service (CCaaS) platform and can easily integrate with any CRM or client-preferred system." A buyer should ask which platform vendor sits underneath.
Workforce management. The same page describes a planning team. — "UNO's Workforce Management (WFM) team provides dedicated support for internal scheduling, forecasting, and staff planning" The page promises balanced workloads without service-level detail.
Compliance. The home page describes its payment-card certification. — "PCI DSS Level 1 Version 3.2.1 Recertification, guaranteeing the confidentiality and security of payment card data." It adds a first-in-country claim. — "We were the first and one of few companies in the Dominican Republic with this certification." The recertification statement is also on the page. — "Audited and recertified annually since 2011 by external parties." A buyer should ask for the current certificate and the version it covers.
Health data. The home page states healthcare privacy practice. — "HIPAA Compliant Healthcare Practice Standards ensuring protection of sensitive patient health information." The record lists the same two certifications, HIPAA and PCI-DSS.
Record and Tier Note
- The record lists India as the country. The site places the firm in the Dominican Republic.
- The record lists IT development as a service line. The site lists customer, technical, sales, back-office, chat and appointment services.
Ownership, Financials & Scale
Headcount. The platform record carries two hundred forty employees with no date, and a buyer should ask for headcount by site and by shift.
Ownership. The leadership page names the executive team. A buyer should ask who owns the firm and for the share structure and the holding arrangements.
Accounts. The record carries no sourced figure. A buyer should ask for audited accounts as part of due diligence.
No public revenue figure was found.
People, Leadership & Culture
Chief executive. The leadership page names the chief executive. — "Stuart Cranston Chief Executive Officer (CEO) A 28-year veteran in Information Technologies and Telecommunications industries" The page says he leads the firm with experience in business development and operational excellence.
Finance. The same page names the chief financial officer. — "Vittorio Dall Omo Chief Financial Officer (CFO) Started his career in telecommunications in 1986" The page lists an operations director, an IT director, a business-development director and a senior operations manager as well.
Operations leadership. The page describes the operations director. — "Began his call center industry journey in 2001 while pursuing Architecture studies" The profile shows leaders who came up through call-centre work.
Culture and benefits. The careers page lists employee benefits. — "Comprehensive health insurance, dental coverage, and wellness programs" The page lists excellence, teamwork, integrity and growth as its core values.
Record and Tier Note
- The record lists two hundred forty employees. A buyer should ask for a dated count.
Technology & Innovation
Analytics. The technical-support page describes quality tooling. — "UNO integrates Power BI to centralize reports, dashboards, and data analytics for advanced, purpose-driven insights."
Voice automation. The same page mentions optional bots. — "optional AI agents, and human agents equipped with AI Agent Assist technology" A buyer should ask which of these tools are live today and in which client programmes.
Strategic Assessment
Strengths
- A named executive team. The leadership page lists the executive team with titles.
- Stated compliance. The home page names payment-card and health-data standards.
- Tiered technical support. The technical-support page states first-line to third-line coverage.
Risks and Vulnerabilities
- Inconsistent experience claims. Pages give different numbers of years in operation.
- Testimonial references. A buyer should ask for named references.
- Headcount to confirm. A buyer should ask for an agent total.
Opportunities
- Healthcare programmes. A dedicated page targets medical practices.
- Assisted support tooling. The firm offers agent-assist and quality analytics.
- North American demand. The firm positions the location for United States hours.
Record and Tier Note
- The record lists HIPAA and PCI-DSS. The home page states both.
