Call Force Global

Call Force Global is a Toronto-headquartered nearshore call center and BPO. Dedicated remote agents in Jamaica, Saint Lucia, Trinidad and Tobago, Belize, Guyana and Colombia handle inbound and outbound calls, customer support, appointment setting, live transfers and virtual assistant work for US and Canadian companies, on US business hours. Pricing is $13 to $19 per agent hour, all-in: $13 Staffed, $14 Scored, $15 Open Desk, with $15 to $19 reserved for regulated work and out-of-hours coverage. No setup fee, teams start at two full-time agents, bilingual at the same price, and live 7 business days after kickoff.

What Call Force Global offers its clients

Call Force Global provides dedicated remote agents for inbound and outbound call center work, customer support, appointment setting and SDRs, live transfers, answering service, virtual assistants, healthcare and insurance intake, debt collection fronters who pre-qualify and warm-transfer to the client's licensed collectors, and lead generation. Pricing is $13 to $19 per agent hour, all-in: $13 Staffed Desk, $14 Scored Desk, $15 Open Desk. Rates from $15 to $19 apply only to regulated work (healthcare, HIPAA, insurance, Medicare, debt collection) or out-of-hours coverage. There is no setup fee, and teams start at two full-time agents (40 hours a week each). A desk goes live 7 business days after a completed kickoff, or 10 business days for HIPAA healthcare. Learn more at https://callforce.global/.

How Call Force Global outshines the competition

Pricing is all-in per agent hour with no setup fee, and bilingual English and Spanish seats cost the same as English-only. QA review is part of every rate, and the Scored Desk ($14) and up add 100% AI QA on voice calls. Teams start at two full-time agents and add seats as the program proves out. Agents are native English speakers from the Caribbean or bilingual English and Spanish speakers from Colombia, working US business hours.

Call Force Global company structure

Call Force Global Inc. is headquartered in Toronto, Ontario, Canada. It has operated since 2025 and was incorporated in Ontario on 26 February 2026. It is led by Miki Furman, Founder and CEO. Remote independent-contractor agents work from Jamaica, Saint Lucia, Trinidad and Tobago, Belize, Guyana and Colombia. Toronto is the headquarters, not a delivery center.

Sample highlight service offering of Call Force Global

Dedicated nearshore agents for inbound and outbound calling, customer support, appointment setting and live transfers at $13 to $19 per agent hour, all-in. Teams start at two full-time agents with no setup fee, and bilingual English and Spanish seats at the same price. A desk goes live 7 business days after a completed kickoff (10 for HIPAA healthcare).