Connectora BPO

Connectora BPO is an outsourcing company based in Sector 63, Noida, Uttar Pradesh, India. The company was founded in 2021. The company provides customer support, sales and lead generation, and back-office services, and says on its website that it serves clients across 11 industries, from startups to large enterprises.

Its customer support offering covers 24/7 inbound and outbound support across email, chat, voice and social media, and the company says it offers multi-language capabilities. Its sales and lead generation service includes qualified lead generation for B2B and B2C clients, along with outbound sales and telemarketing.

Healthcare and life sciences is a highlighted vertical. Connectora BPO’s inbound call support for healthcare providers covers appointment scheduling and confirmations, rescheduling, information about treatments and procedures, lab report inquiries, medication reminders and referral coordination, handled under HIPAA and protected health information protocols. The company says it manages these operations against KPIs such as average handle time and first call resolution.

The wider service list on its website includes chat support, content moderation, data entry and processing, digital marketing, document management, e-commerce support, finance and accounting, medical billing and coding, human resources outsourcing, market research and surveys, payroll processing, quality assurance, supply chain management, and technical support and helpdesk services.

Connectora BPO states that operations can scale from five to more than 500 agents, that each client receives a dedicated account manager, and that it combines AI automation with human agents. Its website lists ISO 27001, SOC 2, GDPR, PCI DSS and HIPAA among its compliance credentials. The leadership team named on its website includes Shivani as CEO and founder, Vivek Singh as marketing director, Kashmir Gill as head of operations and Raju Singh as lead developer.

The company targets healthcare, banking and financial services, retail and e-commerce, telecom and technology, travel and hospitality, real estate, education, media and entertainment, logistics, health and wellness, and nonprofit organizations that want outsourced support from India.

Connectora BPO’s main headquarters is located in:

D242 Sector 63, 201301, Noida, Uttar Pradesh, India

Further, you may virtually reach out the company through the following contact information:

Website https://www.connectorabpo.com/

LinkedIn https://www.linkedin.com/in/vivek-connectora-bpo/

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