Contact iQ

Contact iQ is a boutique contact center founded in 2019, headquartered in Durban, South Africa. It primarily specializes in tailor-made customer engagement solutions for the financial services sector. Throughout the years, it has expanded its contact center services to a broad range of industries by adapting to each client’s unique operational and service requirements. 

Contact iQ stands out in the BPO market by combining personalized service with data-driven strategies. 

Through a strategic partnership with its sister company, Connect iQ, the team gains access to advanced quality management, compliance insights, and business optimization tools—driving consistent and measurable results. 

Clients benefit from Contact iQ’s agile service model, which combines cutting-edge technology with meaningful human interactions to enhance customer satisfaction, increase retention, and foster growth through targeted sales campaigns. 

Every solution is designed to align with the client’s strategic goals, enhancing both efficiency and brand value. 

Contact iQ’s size allows for hands-on leadership, rapid adaptability, and a strong focus on performance excellence. This lean, responsive structure empowers the team to deliver high-impact, cost-effective contact center services that outperform industry benchmarks, without compromising the personal touch that sets the company apart.

Contact iQ delivers agile and scalable outsourcing solutions through its global network of offices in South Africa, the UK, the US, and Australia. Its international footprint allows the company to support clients across multiple time zones while maintaining consistent service quality. 

Contact iQ is backed by a team of skilled contact center professionals, helping organizations streamline operations and enhance customer experience.

Clients benefit from measurable performance improvements, including: 

• 40% reduction in agent speed to competency
• 10% drop in average handling time on customer experience campaigns
• 12% increase in CSAT scores

While Contact iQ’s foundation lies in the financial services sector, the company has successfully expanded into telecommunications, energy, travel, and hospitality. Its flexible outsourcing model adapts to industry-specific demands, delivering high-impact results across every campaign.

Contact iQ’s contact center solutions include the following services: 

• Customer Service
• Customer Retention
• New Acquisition (Inbound and Outbound)
• Back Office Processing and Case Management

Clients can leverage these services through the following communication channels:

• Voice (Inbound and Outbound)
• Chat
• Email
• Social Media
• Omnichannel

Contact iQ’s pricing

Contact iQ offers competitive pricing according to the specific needs of each client, delivering value-driven contact center solutions. Connect with Contact iQ’s experts by completing the inquiry form on the company’s website to explore service options and pricing details.

Contact iQ’s close partnership with Connect iQ provides a strong foundation for delivering outstanding results tailored to client needs. 

Here’s how Contact iQ stands apart from other competition:

Exceptional performance

Contact iQ operates as a boutique provider, treating each client with equal priority. By leveraging Connect iQ’s industry-leading quality, compliance, and insight capabilities, the company achieves rapid agent competency and maintains consistently high performance levels.

Unique staff and management

The company invests heavily in employee benefits, fostering a positive work environment that drives high attendance and engagement. Low attrition rates reflect a motivated workforce, which directly contributes to improved service quality and client satisfaction.

Flexible and experienced partner

Contact iQ adapts quickly to evolving client requirements, offering agility and expertise across all contact center operations. Flexibility allows the company to tailor solutions effectively, meeting diverse business goals.

Certified quality and security

Contact iQ holds LRQA certifications for ISO 9001 and ISO/IEC 27001, reflecting a strong commitment to quality management and data security standards.

This combination of strengths makes Contact iQ a standout partner in the contact center industry.

Steve Thompson (Founder and Managing Director)

Steve spent more than 15 years leading Audit and Security for global organizations before transitioning to the BPO sector. 

In 2011, he developed a Quality Assurance and performance insight business model that laid the groundwork for his entrepreneurial journey. 

In 2019, Steve founded Contact iQ PTY (Ltd), which operates under two brands: Contact iQ and Connect iQ. He leads the company as Founder and Managing Director, driving innovation and operational excellence.

Contact iQ is an innovative contact center solutions provider in South Africa. 

While we currently do not have any reviews for this company, we suggest a comparison of the firm to other premier contact center providers in the country, as well as other third-party solutions providers located in the UK, the US, and Australia.

Contact iQ’s main headquarters is located in:

Block B, 1 Montgomery Drive, Mount Edgecombe, 4302, Umhlanga, Kwa-Zulu Natal

Further, you may virtually reach out the company through the following contact information:

Website https://www.contactiq.co.za

LinkedIn https://www.linkedin.com/company/contact-iq-sa/

Facebook N/A

In addition, you may email them at [email protected] or call +27 31 023 0927.