Arbitrail Pte. Ltd

Arbitrail is a Singapore- and Philippines-based travel outsourcing provider helping travel agencies, OTAs, hotel groups, and travel-tech companies manage their back-office and customer operations.

The company combines dedicated travel teams, 24/7 customer support, AI-native workflows, and entity setup under one platform, rather than requiring clients to work with multiple specialized vendors.

Founded in 2024 by Ofer Jack Azoulay, who serves as CEO, Arbitrail reports having deployed 370+ professional travel agents and serving 6 OTA clients, including Trivago.

What Arbitrail Pte. Ltd offers its clients

Arbitrail organizes its services into four connected areas, allowing travel companies to use individual services or a complete operational stack.

Scale (Employer of Record). Handles hiring, payroll, and compliance across 5+ countries without requiring clients to establish their own local entity.

CxaS (Customer Experience as a Service). Provides 24/7 multilingual customer support across the booking lifecycle.

AVA. AI-native workflows built around the client's processes and runbooks, working alongside human teams.

Core. Provides entity setup and operating infrastructure for companies establishing a presence across Southeast Asia.

How Arbitrail Pte. Ltd outshines the competition

Arbitrail differentiates itself through travel-specific expertise, fast deployment, cost savings, and measurable client outcomes.

Travel industry specialization. Focuses specifically on travel and OTA operations, with experience across the booking lifecycle from customer inquiries through chargebacks.

Fast deployment. Claims it can move from signed agreement to live talent within 14 days.

Lower operating costs. Claims clients can reduce fully loaded costs by up to 60% compared with in-house hiring in the US, UK, or EU.

Published client outcomes. Its HCN case study reports $1.19M+ in net revenue saved in a single quarter, providing a measurable example of its impact.

Expanding beyond travel. The company is also developing case studies in insurance, healthcare, and technical support, indicating that its operating model can extend beyond its original travel focus.

Arbitrail Pte. Ltd company structure

Arbitrail was founded in 2024 by Ofer Jack Azoulay, who serves as CEO.

The company operates delivery teams from the Philippines, with a Singapore presence supporting its entity setup and operations across Southeast Asia.

Sample highlight service offering of Arbitrail Pte. Ltd

Arbitrail’s HCN service helps OTAs identify and resolve booking issues before guests arrive, reducing failed reservations, chargebacks, and customer complaints.

The service audits hotel bookings end-to-end and flags at-risk reservations so the client’s team can intervene