Arbitrail is a Singapore- and Philippines-based travel outsourcing provider serving travel agencies, OTAs, hotel groups, and travel technology companies. Its services cover back-office operations, customer support, recruitment and employment, and AI-assisted workflows.
Founded in 2024 by Ofer Jack Azoulay, who serves as CEO, Arbitrail reports having deployed more than 370 professional travel agents and serving six OTA clients, including Trivago.
What Arbitrail Pte. Ltd offers its clients
Arbitrail provides several services for travel companies looking to outsource customer and operational functions.
Scale (Employer of Record) – Handles recruitment, payroll, and employment compliance across 5+ countries without requiring clients to establish their own local entity.
CxaS (Customer Experience as a Service) – Provides 24/7 multilingual customer support throughout the booking lifecycle.
AVA – AI-assisted workflows built around client processes and runbooks, supporting human teams with operational tasks.
Core – Provides entity setup and operating infrastructure for companies establishing a presence in Southeast Asia.
How Arbitrail Pte. Ltd outshines the competition
Travel industry focus. Arbitrail works specifically with travel businesses and OTAs, covering operational issues across the booking lifecycle.
Dedicated travel teams. Provides travel professionals who can work within a client's existing processes and systems.
Quick deployment. The company states that it can deploy talent within 14 days of a signed agreement.
Cost savings. Arbitrail reports that clients can reduce fully loaded staffing costs by up to 60% compared with in-house hiring in the US, UK, or EU.
Measured client results. In an HCN case study, the company reports more than $1.19 million in net revenue saved during a single quarter.
Arbitrail Pte. Ltd company structure
Arbitrail was founded in 2024 by Ofer Jack Azoulay, who serves as CEO.
The company operates delivery teams from the Philippines and maintains a presence in Singapore, supporting its Southeast Asian operations and entity services.
Sample highlight service offering of Arbitrail Pte. Ltd
Arbitrail's HCN service helps online travel agencies identify booking problems before guests arrive.
The service reviews hotel reservations and flags bookings that may be at risk of failure, allowing the OTA to address issues before they result in chargebacks, failed stays, or customer complaints.
In one published case study, Arbitrail reports that the service helped save more than $1.19 million in net revenue in a single quarter.
