Sigma Connected

Sigma Connected delivers customer contact solutions to some of the world’s most recognized brands. The company focuses on enhancing every stage of the customer journey, including customer service, collections, complaint handling, sales support, and staff training. 

As part of the Digicall Group, Sigma Connected combines deep industry expertise with scalable, tech-enabled processes that adapt to the needs of multiple sectors.

Sigma Connected doesn’t settle for good enough; it drives continuous improvement through innovation, empathy, and a bold mindset. Operating across the UK and internationally, the business is committed to delivering better outcomes by putting people at the heart of every solution. 

It stands not just as a business process outsourcing provider, but as a strategic partner that helps organizations grow stronger relationships with their customers. 

Sigma Connected is powered by Digicall’s global capabilities and technological strength. It continues to redefine what great customer experience looks like by delivering measurable value through every conversation.

Sigma Connected provides expert outsourcing solutions across the UK, South Africa, Australia, and the United States. This industry leader supports clients across key sectors, including energy, water, financial services, retail, and telecommunications. 

Each of its outsourced services is unique to the demands of specific industries. Sector specialists at Sigma bring real-world experience, allowing them to address challenges with insight and precision. 

They work alongside client teams to deliver responsive, flexible support that evolves with business needs. Sigma Connected’s approach blends adaptability with deep industry knowledge, creating partnerships that improve customer outcomes and drive long-term value. 

Through seamless integration and a people-first mindset, this third-party solutions provider helps organizations scale effectively while maintaining service quality at every touchpoint.

Sigma Connected’s bespoke outsourcing solutions cover the following areas:

• Customer Service 
• Collections 
• Complaint Management 
• Customer Acquisition Services 
• • Inbound and Outbound Sales Solutions
• ReachOut – This is a unique service designed to improve engagement with customers who are unaware of available support. Trained Pathfinders connect with individuals creditors can’t reach, offering guidance without discussing or collecting debt.
• McLaren Credit Services 
• Offshoring Solutions – Sigma Connected also delivers high-quality offshoring solutions through its established contact centres in South Africa. 

Sigma Connected’s pricing

Sigma Connected offers flexible pricing tailored to each client’s specific needs and service requirements. The team works closely with businesses to provide transparent cost structures aligned with long-term goals. 

To learn more about pricing and available solutions, potential clients can contact Sigma Connected directly through the form on the company’s website.

What sets Sigma Connected apart is its people-first approach. Every interaction, whether internal or external, is built on a real human connection. Its work culture values independence, curiosity, and collaboration, creating a workforce that listens, learns, and leads with purpose.

More so, Sigma Connected is well known for:

People-focused culture

At the heart of Sigma Connected lies a commitment to making a positive impact. The company fosters a supportive environment for all stakeholders, including clients, customers, employees, and the broader community. 

This unified approach, captured in its value of being AlwaysTogether, strengthens trust and drives long-term success.

Commitment to continuous improvement

Sigma’s drive to be AlwaysBetter fuels innovation and quality. Holding ISO 9001 and ISO 27001 certifications, the business delivers secure, high-quality service across all operations. 

Its flexible model, rooted in the AlwaysAdapting philosophy, positions the company to meet changing demands without compromising results.

Award-winning performance

Industry recognition reinforces Sigma Connected’s leadership. Honors like the Sunday Times Top UK Employer and multiple awards for customer and community support reflect a consistent standard of excellence. 

These accolades highlight both innovation and compassion, especially through initiatives such as ReachOut.

Regulatory confidence and security

Operating under FCA regulation and PCI DSS compliance, Sigma Connected maintains the highest levels of integrity and information security. This builds trust and solidifies its role as a reliable outsourcing partner.

Gary Gilburd (CEO)

Gary brings over 25 years of experience leading large-scale contact centres across the UK and South Africa, specialising in early arrears and debt collection. 

For more than a decade, he has worked closely with the UK’s Energy Big Six. As CEO for the past six years, Gary leads investor strategy and external partnerships while staying closely involved in client relationships and driving new business growth for the group.

Mike Harfield (COO)

Mike is the Chief Operating Officer and co-founder of Sigma Connected, bringing over 20 years of industry experience to the role. He leads the company’s operational development and strategic direction, driving performance across all functions. 

Mike believes in creating real opportunities for people at every career stage. His collaborative leadership style complements that of CEO Gary Gilburd, forming the foundation of Sigma Connected’s continued growth and success.

Sigma Connected is an innovative customer experience outsourcing solutions provider in the UK. 

While we currently do not have any reviews for Sigma Connected, we suggest a comparison of the firm to other outsourcing providers in the UK, as well as in the US, South Africa, and Australia.

Sigma Connected’s main headquarters is located in:

McLaren Building, Priory Queensway, B3, Birmingham, West Midlands, United Kingdom

Further, you may virtually reach out the company through the following contact information:

Website https://www.sigmaconnected.com

LinkedIn https://www.linkedin.com/company/sigmaconnected/

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