TLC Associates, Inc.

TLCx Associates, Inc. (“TLCx”) is a certified veteran-owned, U.S.-based customer experience (CX) outsourcing provider that delivers tailor-made solutions for Fortune 500 companies. 

Since its founding in 2007, TLCx has transformed the BPO landscape by putting people at the center of every interaction. The company offers end-to-end services across customer acquisition, care, loyalty, retention, and technical support, backed by industry expertise and advanced technology.

TLCx stands out through its unwavering commitment to optimizing every customer touchpoint. Leadership remains deeply involved in day-to-day operations, reinforcing a culture rooted in connection, empathy, and performance. 

This hands-on, people-first approach strengthens relationships with both clients and employees while driving measurable business results.

As both a CX partner and technology optimizer, TLCx delivers more than just outsourced support, as it helps businesses innovate, scale, and grow through smarter customer engagement. 

As a leading third-party services company, its ability to combine human connection with cutting-edge technology makes it a trusted partner across industries. 

With a strong foundation in operational excellence and a vision for the future of CX, TLCx continues to redefine what’s possible in the world of customer service. Businesses looking to elevate their CX strategies turn to TLCx for results-driven, high-impact solutions.

TLCx Associates, Inc. takes a unique approach to outsourcing by combining decades of industry expertise with a strong community-focused mission. 

From the start, its founder chose to build operations in Tier 2 and Tier 3 communities, creating meaningful jobs and driving local economic growth. This strategy allows TLCx to be more than just a service provider; it becomes a valued community partner and an employer of choice.

Unlike traditional contact centers, TLCx aligns closely with each client’s goals, embedding its teams deeply into the client’s operations to deliver consistent, high-quality customer experiences. 

The company operates across 14 global locations, including the U.S., Colombia, Dominican Republic, India, and the Philippines, offering multilingual support in over 20 languages.

TLCx serves a diverse range of industries such as Healthcare, Finance, Retail, Energy, Government, Media, Travel, and Hospitality. Its people-first model and global reach make TLC Associates, Inc. a trusted name in CX outsourcing.

TLCx Associates, Inc.’s suite of CX services includes:

• Customer Acquisition
• Customer Care 
• Customer Loyalty / Retention
• Customer Technical Support 

TLCx Associates, Inc.’s pricing

TLCx Associates, Inc. offers flexible pricing models tailored to meet each client’s specific goals, scale, and operational needs. Businesses can schedule a discovery call to explore customized solutions and receive expert guidance.

TLC Associates, Inc. stands out in a competitive BPO market by combining people-first values with operational excellence and modern technology integration.

Its ability to balance empathy with innovation sets it apart from traditional contact center providers:

Human-centered culture

TLCx leads with empathy. Every interaction, whether it’s a phone call, chat, or email, is treated as an opportunity to make a meaningful impact. The company’s people-first approach starts at the top, with leadership actively involved in day-to-day operations. 

Clients benefit from a culture that prioritizes authentic connection and customer care.

Smart technology integration

While most competitors have access to the same tools, TLCx differentiates itself through how it deploys and integrates technology. 

Its AI and automation solutions are built to fit each client’s unique needs, blending seamlessly into existing systems. A tailored tech stack improves efficiency without sacrificing the human touch.

Proven track record of excellence

TLCx continually earns industry recognition, reflecting its commitment to quality and growth.

The company has received awards such as the EY Entrepreneur of the Year and multiple Stevie Awards, including the Contact Center Leader of the Year recognition. These accolades highlight a consistent drive to innovate and outperform expectations.

TLCx Associates, Inc. remains a standout CX outsourcing partner for brands that want results without compromising on care or quality.

Thomas Cardella (Founder and CEO)

Thomas is a seasoned contact center executive and the visionary behind TLC Associates, Inc., where he serves as Founder and CEO. He launched Access Direct in 1995, scaling it into one of the nation’s top 15 call center firms before its acquisition by IAC Interactive. As CEO of PRC, LLC, he led global expansion across multiple countries. 

In 2007, he founded TLCx Associates, creating an employee-owned company focused on performance, transparency, and delivering exceptional customer experience solutions.

TLC Associates, Inc. showcases client testimonials to reflect the real-world results of its customer experience partnerships. 

These insights offer a glimpse into how the company’s personalized, performance-driven approach has helped businesses elevate service quality, strengthen customer relationships, and achieve their goals:

“My TLC partners have transformed the experience provided to my customers!

There is no way we could be doing the things we’re doing without the amazing talent, incredible execution and lightning speed exhibited by everyone from TLC Associates. 

I’m inspired daily by how my TLC partners have assimilated into our brand! This is truly a partnership in every sense of the word. Bottom line is TLC Associates Rocks!!!!”

-Top Retailer/Fortune 1000, Head of E-commerce

“We are very thankful for TLC’s efforts over the past few years in support of sales and care for our customers. They have helped us grow our business and care for our customers. 2020 has been a more challenging year as our operations were significantly impacted during this pandemic. 

TLC Associates came through for our brand and customers. They focused on relationships before contracts. They offered incredible flexibility to reduce our costs. 

Once our business picked up, TLC was there to support us from day one with our already trained staff who were retained by TLC Associates during this difficult time. This defines the word partner to me.”

-Leading Internet Brand, Chief Commercial Officer

TLC Associates, Inc.’s main headquarters is located in:

3735 Queens Court SW, 52404, Cedar Rapids, Iowa

Further, you may virtually reach out the company through the following contact information:

Website https://www.tlcassociates.com

LinkedIn https://www.linkedin.com/company/tlcassociates/

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