SOPHI provides outsourced staffing for technical support, customer service, back office, and digital marketing for startups. The company specializes in travel reservations, software troubleshooting, and student verifications for a student travel agency in the United States.
Currently, they have almost 400 support staff, 300 in their Dumaguete office and around 100 in their Cebu office. Being in the industry for eight years, they handled startups mostly from Silicon Valley and large establishments in the US and Europe.
Currently, the company holds two offices in Cebu and Dumaguete. Their main office is located in DBPI IT Park, Calindagan, Dumaguete City, while their extension office is on the 9th floor of Mabuhay tower, Lot 8 Block 1, corner Jose Maria Del Mar St. & Jose Abad Santos in Cebu IT Park, Cebu City.
Their Dumaguete home, a small office building beside TeleTech, sits across Robinsons Place Dumaguete and behind Don Bosco compound. It is a few walks away from technical schools and hotels located in the IT park.
Meanwhile, Mabuhay tower, their Cebu home, is a 16-storey Class A building within the IT park. Opened in 2017, the building is currently occupied with BPOs having both small and large businesses as clients. It is one of the two latest projects in the economic zone, with its second tower opened last 2018.
Both offices are located in PEZA-certified economic zones miles away from each other. With this, the company has set up remote screens for both offices so they can still connect and collaborate with their teams.
- G/F Building 2, DBPI IT Plaza, South National Highway, Calindagan, Dumaguete City, 6200, Negros Oriental
- Unit 1-4, 9th Floor Mabuhay Tower, Lot 8 Block 1, cor. Jose Maria Del Mar St. & Jose Abad Santos, Cebu I.T. Park, Cebu City
SOPHI considers both offices in Cebu and Dumaguete as their headquarters.
Dumaguete, tagged as the City of Gentle People, is the most populous city in the province of Negros Occidental. Aside from the BPO industry, the major sources of income in the city are tourism, academe, and retail. It has also been included in Forbes magazine’s Top Places to Retire Around the World, placing fifth out of seven places.
Cebu City, meanwhile, is a first-class city in the island of Cebu, Central Visayas. It is the oldest city in the country and is part of Metro Cebu, sitting at the center of Cebu island.