Home » Glossary » Web Chat Session

Web Chat Session

Definition

Meaning of web chat session

A web chat session is a service that enables people to communicate in real-time through readily available web interfaces. It is a type of Internet online chat differentiated by its convenience and availability to people who do not want to install and learn to use sophisticated chat software.

The chat window appears in the browser as an overlay of the webpage, allowing the user to type text directly into a text box. Webchat sessions also let users attach images and other files. The customer space becomes more communicative and less transactional with a live online chat session.

Advantages of the web chat session

Webchat sessions enhance the client experience and satisfaction. They provide consumers with a direct digital line to agents, allowing them to contact your company when they can’t use their phone.

Advantages of the web chat session
Advantages of the web chat session

Webchat sessions improve team performance by providing more useful metrics by using the metrics dashboard on the web chat system to monitor agent communication with customers. This information enables you to see which pages users visited before starting a chat. 

Webchats are often customizable. Personalizing web chat sessions supports the optimization of brand recognition. Webchat sessions have the advantage of quickly incorporating the aesthetic of your brand. Clients are reassured by branding that they are dealing with a name they recognize and trust. Your email chat is no different.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.