Home » Glossary » Chat Session

Chat Session

Definition

What is a chat session?

Chat sessions enable business owners to hold meetings with clients, employee training, and social activities without requiring all parties to be in the same room or even the same country. When used for sales or customer service meetings, live chat sessions will also help you save money on trips.

The chat session is used by the call center agent or client to deliver instant messages from their contacts. To hold an online chat session, make sure that participants are on the same page operationally and technically. A chat window comes at the bottom-right side of the browser for each chat session.

What is a chat session?
What is a chat session?

Benefits of the chat session in call centers

A chat sessions channel provides numerous benefits for the company. Because agents can handle multiple simultaneous messages with consumers, the cost per session is lower than in conventional voice communications. At the same time, it provides real-time communication, which shows an increase in customer satisfaction.

Chat sessions enhance the customer service experience. It allows consumers to contact the company at the same moment when they have questions or issues that cannot be resolved. This is much more satisfying than sending an email to a support team; with email, you never know when you’ll get a reaction.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.