WEngage

WEngage is a European customer interaction specialist headquartered in Belgium, with delivery operations in the Netherlands, Morocco, Türkiye, and Suriname. The group emerged in 2023 from the consolidation of IPG, In2Com, and Call-IT — three Benelux contact center brands that had been operating under the Koramic2Engage umbrella since 2021. Together, they form one of the largest customer contact organizations in the region.

The company’s lineage actually runs back to 1999, when IP Globalnet was founded as a telecommunications and customer contact business within The Koramic Group. Over the following two decades, the operation absorbed Teleserv, Paratel, Eurocall, Directel, Go Excellent, BizXsell, SNT Belgium, in2com (formerly Sitel Belgium), The Ring Ring Company, The Experience Group, and Call-IT. By 2023, the leadership team decided to unify all the contact center activities into a single brand.

WEngage now positions itself as “so much more than a call center,” a tagline that reflects its emphasis on technology, multilingual delivery, and longer-term customer engagement rather than transactional voice work. The company describes its offer as “together for better connections,” and serves clients across the Benelux and broader European markets.

With ISO 27001:2022, ISO 18295, FSMA registration, EcoVadis Bronze, and CyberVadis certifications, WEngage targets regulated industries — including finance, energy, and healthcare — where data security and process maturity are non-negotiable.

WEngage offers an end-to-end customer interaction management service, which the company organizes around the customer journey: selection, acquisition, care, engagement, and retention. Clients can outsource individual touchpoints — for example, technical helpdesk only — or hand over the entire lifecycle.

Delivery is split across five countries to give clients language coverage and labor flexibility: Belgium and the Netherlands serve Dutch, French, and English-speaking markets; Morocco (Rabat) and Türkiye provide nearshore multilingual capacity at lower operating costs; Suriname offers Dutch-language delivery from the Americas time zone.

The model leans heavily on technology. WEngage’s in-house AI platform handles tasks that would traditionally require additional headcount — multilingual translation, email triage and drafting, and automated quality scoring of recorded interactions — letting the human team focus on the conversations that need a human touch.

WEngage’s featured services include the following:

Customer Selection

• Lead generation
• Database enrichment

Customer Acquisition

• Telesales
• Appointment setting

Customer Care

• Customer support
• Technical helpdesk

Customer Engagement

• Up- and cross-selling
• Welcome and nursing calls

Customer Retention

• Retention
• Win-back

AI Platform

• WEmail — AI-powered digital interactions
• WEtranslate — AI-powered instant translations
• WEqualify — AI-powered quality monitoring

Industries Served

• Automotive and mobility
• Retail and e-commerce
• Energy and EV
• Finance (banks and insurers)
• Government and NGO
• Media
• Technology and ICT
• Telecommunications
• Healthcare

WEngage’s pricing

WEngage does not publish standard rate cards. Engagements are scoped against the specific service mix, languages, volume, and country of delivery — meaning a Dutch-language inbound support program out of Belgium will price differently from a multilingual outbound retention program staffed from Morocco. Prospective clients can request a tailored proposal through the WEngage website or by contacting the team directly.

Most contact center providers compete on either price (offshore) or service quality (onshore). WEngage’s footprint lets it offer both within the same engagement — onshore Belgian and Dutch delivery for high-touch interactions, nearshore Moroccan and Turkish capacity for multilingual scale, and Suriname for Dutch-language work in U.S.-friendly time zones.

The group’s investment in its own AI platform is another distinguishing factor. Where many BPOs resell third-party speech analytics or translation tools, WEngage built WEmail, WEtranslate, and WEqualify internally and integrates them directly into agent workflows.

The result is a stack where AI handles the repetitive layer (translation, quality scoring, routine email replies) and humans handle the rest — which keeps margins healthy and service quality consistent.

Finally, the certifications matter for regulated buyers. ISO 27001:2022 (information security), ISO 18295 (customer contact center quality), FSMA (Belgian financial markets authority), EcoVadis, and CyberVadis together signal a level of process maturity that smaller competitors can’t match. For finance, energy, and healthcare clients, those badges shorten the procurement cycle.

WEngage is part of the broader Koramic Group, with leadership distributed across the WEngage International parent and the country-level subsidiaries.

WEngage publishes customer stories and industry-specific case content through its website’s news and industry sections. The company’s case material spans telecom customer service, retail and e-commerce support, automotive customer care, and EV customer experience, among others. Its certifications — particularly ISO 27001:2022 and ISO 18295 — are positioned as third-party validation of service quality.

WEngage’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.ipggroup.eu

LinkedIn https://www.linkedin.com/company/wengage-cx/

Facebook https://www.facebook.com/WEngageBE